Care Coordinator

Position Title: Patient Services Care Coordinator

Supervisor: Director of Surgical Services

FLSA Status: Non-Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Patient Services Care Coordinator is responsible for organizing and managing all aspects of a patient’s care at TCPC. They will support the surgery center and provider care teams by delivering administrative and patient care services. Their goal is to take initiative to improve the patient’s care and experience. Essential functions of the Patient Services Care Coordinator position include, but are not limited to:

• Direct contact with patients, both in-person and via telephone.
• Schedules patient appointments relating to surgery and procedure orders. Acts as direct contact for surgical procedure and injection scheduling.
• Communicates with the healthcare team about a patient’s treatment plan.
• Helps patients complete paperwork.
• Makes phone calls.
• Coordinates with other departments and outside facilities.
• Completes pre-procedure screening and education.
• Assists with prescription prior authorization and completion of forms.
• Coordinates patient appointments, including diagnostic tests, physical therapy, and pain psychology, in accordance with the patient’s treatment plan.
• Assists clinical team with patient tracking.
• Updates patient information in EHR including medications, allergies, primary care physician, pharmacy, etc.
• Enrolls patients in the patient portal.
• Coordinates the transmission and acquisition of necessary patient records.
• Manages all anticoagulant hold requests. Facilitates timely completion of the request. Contacts patient, prescriber, and pharmacy as needed.
• Cross trains to other departments as needed.
• Prepares and sends out information packets to patients prior to surgery.
• Communicates with Medical Device Representatives to coordinate in-person device support.
• Communicates with Providers and Physicians as needed regarding appointment scheduling and educational materials.
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
• Performs miscellaneous job-related duties and tasks as assigned.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Qualifications:

• High school diploma/GED plus one year of medical clinic experience.

OR

• Associate’s or Bachelor’s degree (preferred).
• Minimum of one year of strong customer service with an exceptional ability to listen and communicate with others required.

** Skills & Abilities:**

• Superb communication skills.
• Excellent writing, analytical, and problem-solving skills.
• Organized, efficient, and detail oriented.
• Friendly and compassionate.
• Strong customer service skills.
• Ability to prioritize duties.
• Ability to follow oral and written instructions.
• Ability to work well whether independently or as part of a team.
• Ability to work in a fast-paced work environment and efficiently handle daily fluctuation of patient volume.
• Strong computer skills.
• Medical terminology and insurance payor knowledge preferred.

** Work Environment:**

While performing the duties of this job, the employee regularly works in an office setting. The majority of this position is communicating with patients over-the-phone; may be asked to support patients in-clinic as needed. This is not a remote position.

** Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to grasp or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee must occasionally lift or move up to 20 pounds. Employee will be walking or standing for 40% of the time in this role and will be sitting for 60% of the time in this role. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

** Compensation & Work Schedule:**

• Full-time: 40 hours/week.
• Non-Exempt.
• Day Shift: Monday-Friday 8:30AM-5:00PM.
• No evenings or weekends.
• Competitive benefits package including medical, dental, vision, disability, and life insurance, 401(k) plan, PTO, HSA and paid holidays.

No phone calls, please