Associate Technical Sales Engineer

7 days ago

Cary, IL, United States Durex Industries Full time
Associate Technical Sales Engineer

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world

The Role:

The Inside Sales Engineer will provide technical sales support to Customers and Field Sales Engineers. As the Inside Sales Engineer, you will offer application assistance and identify cost-effective solutions for their heating and temperature control requirements. Additionally, you will troubleshoot customer applications, make product recommendations, expedite orders, and work with the CSRs (Customer Service Representatives) to enter orders, process Return Material Authorization (RMA) requests, as required to provide internal and external customers with the best possible customer service.

Your Responsibilities:
  • Partner with our Outside Sales Engineers, optimizingprofitable sales and growth.
  • Collaborate with our Field Sales, Sales Engineering, andManufacturing to help resolve technical or pricing issues in the proposalstages.
  • Assist in fulfilling customer needs through leadership,coordination, and liaison among Field Sales, Customers, and the appropriateSales Engineering and Manufacturing teams.
  • Qualify and manage leads (phone, email, CRM).
  • Prepare technical assistance and price proposals.
  • Configures and proposes standard and custom thermal systemsand works with Sales Engineering on cost estimates for special circumstances.
  • Determine competitive request pricing through properchannels.
  • Assist in the planning and execution of sales and marketingstrategy.
  • Communicate daily with customers and field sales engineersabout all business activities.
  • Manage CRM data as required by leadership.
Requirements:
  • Bachelor's degree in mechanical or electrical engineering orin a related field.
  • 1+ years previous experience in customer service, sales orin a similar role.
  • 1+ years customer service or customer facing-likeexperience.
  • Previous manufacturing experience a plus.
  • Be self-motivated, driven, flexible and adaptable tocomplete assigned tasks; results driven.
  • Strong computer skills and knowledge of MS Office
  • Ability to communicate clearly and effectively in aprofessional business environment verbally, electronically and written.
  • Highly organized and detail oriented
  • Must be authorized to work in the US without sponsorship,both now and in the future.

Pay Rate: $55,000 - $83,000 annually

At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

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