Dental Front Office Receptionist in Upland

Benefits:

401(k)

Bonus based on performance

Competitive salary

Paid time off

FULL TIME / PART TIME

The Dental Office Receptionist oversees appointment scheduling, manages patient communications, verifies insurance, collects payments, and supports clinical staff by maintaining an optimized daily schedule. This position is vital to patient satisfaction and the overall productivity of the practice. The receptionist is the face of the office—answering phones, greeting patients, updating records, and being the first and last point of contact during each visit.

Required Qualifications

High School Diploma or equivalent required

2+ years of experience working at a dental front desk

Knowledge and experience with dental treatment plans, PPO & Medical insurance requirements

Strong background in customer service

Insurance verification (full PPO breakdown and ability to give accurate insurance estimates, medical authorizations & preauthorizations)

Ability to multitask front office duties including answering phones, scheduling, check-in/out, and verification

Strong communication skills to present and explain treatment plans and financial options to patients

Experience with Dental Software (Open Dental and Practice by Numbers)

Working knowledge of dental procedures and terminology

Bilingual (Either Spanish/Armenian)

Job Responsibilities

Greet all patients warmly and professionally; update patient information and insurance data as needed

Answer all incoming calls as the first responder; direct calls or take accurate messages as appropriate

Register new patients, explain office policies, and provide necessary forms (welcome letter, information sheets, etc.)

Schedule, confirm, and follow up on all patient appointments; maintain productive and efficient schedules for doctors and hygienists

Review and prepare patient records for daily appointments, including noting outstanding treatment needs

Ensure lab cases are received before scheduled appointments

Check voicemails before the morning huddle; update the team on changes

Monitor and manage the daily schedule to reduce gaps or delays in patient flow

Maintain a short-call list and fill last-minute cancellations promptly

Call any patients who are late and inform clinical staff accordingly

Determine and communicate any continuing care needs before patients leave

Note chronic cancellations or no-shows in patient records to aid in future scheduling decisions

Present treatment plans to patients and make financial arrangements when needed

Confirm patient appointments 48 hours in advance via phone, text, or email

Check patient balances and collect co-pays and fees at time of service

Verify insurance benefits for all new patients and update existing patients’ insurance records

Text or email welcome packages to all new patients before their first visit

Keep patients informed about delays or waiting times

Maintain a clean and organized reception and file area

Comply with all HIPAA, OSHA, and infection control standards

Support community outreach efforts, such as local events, sponsorships, or health fairs

Track marketing responses from campaigns and report results to management

Post or coordinate social media updates in line with office guidelines

The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.

Job Benefits

Paid and Unpaid Vacation

Sick Leave: 24 hours paid sick days annually.

Company Paid Holidays: 5 major holidays per year

Performance Based Incentives may be available

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law