CSR - Client Service Representative - Travel Coordinator
7 days ago
Job Title: CSR - Client Service Representative - Travel Coordinator
Job Summary:
We are seeking a highly motivated and organized individual to join our team as a CSR - Client Service Representative - Travel Coordinator. As a Travel Coordinator, you will be responsible for providing exceptional customer service to our clients, assisting them with their ground transportation travel arrangements, and ensuring their overall satisfaction. The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to multitask effectively.
Responsibilities:
1. Respond to customer inquiries regarding travel options, itineraries, and pricing via telephone, email, and chat platforms.
2. Build and maintain positive relationships with clients by actively listening to their needs and providing appropriate solutions.
3. Assist clients with booking ground transportation, and other travel-related services as requested.
4. Provide accurate and up-to-date information on travel-related policies, procedures, and documentation requirements.
5. Process and manage travel reservations efficiently using industry-specific software or platforms.
6. Collaborate with internal teams and external partners (e.g., affiliates, industry partners, etc.) to ensure seamless travel experiences for clients.
7. Reschedule and modify travel arrangements promptly in response to unforeseen events or client requests.
8. Resolve any issues or concerns raised by clients regarding their travel arrangements with professionalism and efficiency.
9. Keep abreast of industry trends, new travel policies, and changes in travel regulations that may impact our clients.
10. Collect and document client feedback and suggestions to continuously improve our services and offerings.
11. Assist in coordinating group travel arrangements, including managing group bookings and providing client specific support, if necessary.
Requirements:
1. High school diploma or equivalent; Bachelor's degree in Hospitality, Tourism, or related field experience is preferred.
2. Proven experience in a customer service or similar role, preferably within the travel industry.
3. Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
4. Proficient computer skills, including experience with travel booking systems and Microsoft Office Suite.
5. Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
6. Exceptional problem-solving skills, with the ability to think creatively and provide innovative solutions to customer issues.
7. Ability to work collaboratively in a team environment and also independently with minimal supervision.
8. Flexibility to work in shifts, including evenings, weekends, and holidays, to support our clients' travel needs.
9. Knowledge of different travel destinations, major airlines, airports and travel regulations is highly desirable.
10. Strong attention to detail and accuracy in all aspects of work.
As a CSR - Client Service Representative - Travel Coordinator, you will play a crucial role in delivering outstanding customer experiences and ensuring that our clients' travel arrangements are seamless and hassle-free. If you are passionate about travel, possess excellent customer service skills, and thrive in a fast-paced environment, we encourage you to apply.
-
Client Service Representative
2 weeks ago
Kansas City, MO, United States Gallagher Full timeIntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics...
-
Client Service Representative
2 weeks ago
Kansas City, MO, United States Gallagher Full timeIntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics...
-
Client Services Representative
2 weeks ago
Kansas City, MO, United States American Century Investment Services, Inc. Full timeAbout Us American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments. Privately controlled and independent, we focus solely on investment management....
-
Client Services Representative
2 weeks ago
Kansas City, MO, United States American Century Investment Services, Inc. Full timeAbout Us American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments. Privately controlled and independent, we focus solely on investment management....
-
Client Services Representative
7 days ago
Kansas City, MO, United States American Century Investment Services, Inc. Full timeAbout Us American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments. Privately controlled and independent, we focus solely on investment management....
-
Alterations Customer Service Representative
2 days ago
Kansas City, MO, United States David's Bridal Full timeBest Job Ever! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT * Additional terms and conditions apply. Competitive hourly pay rates & team bonus Get Paid Early! At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one,...
-
Kansas City, MO, United States David's Bridal Full timeBest Job Ever! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT * Additional terms and conditions apply. Competitive hourly pay rates & team bonus Get Paid Early! At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one,...
-
Alterations Customer Service Representative
5 days ago
Kansas City, MO, United States David's Bridal Full timeBEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...
-
Alterations Customer Service Representative
21 hours ago
Kansas City, MO, United States David's Bridal Full timeBEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...
-
Client Engagement Representative, DentaQuest
2 weeks ago
Kansas City, MO, United States Sun Life Financial Full timeClient Engagement Representative, DentaQuest page is loaded## Client Engagement Representative, DentaQuestlocations: Nashville, Tennessee: DQ Milwaukee WI: Kansas City, Missouritime type: Full timeposted on: Posted Todayjob requisition id: JR00116087Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50...
