DIRECTOR OF PRIMARY CARE OPERATIONS

7 days ago

Bowling Green, KY, United States Graves Gilbert Clinic Full time
Operational Leadership
  • Oversee day-to-day operations of primary care clinics, ensuring high-quality, efficient, and patient-centered care.
  • Develop and implement operational strategies that support value-based care objectives, including risk adjustment, care coordination, and chronic disease management.
  • Collaborate with clinical and administrative leaders to standardize workflows, improve access, and reduce unnecessary utilization.
Value-Based Care Strategy
  • Attends all value-based program meetings.
  • Lead the execution of value-based care initiatives, including ACOs, Medicare Advantage, Medicaid, and commercial risk contracts.
  • Monitor and improve performance on quality metrics (e.g., HEDIS, STAR ratings, CAHPS) and cost/utilization benchmarks.
  • Partner with analytics teams to interpret data and drive actionable insights for population health management.
Team Development & Leadership
  • Manage and mentor clinic managers and operational staff, fostering a culture of accountability, innovation, and continuous improvement.
  • Facilitate cross-functional collaboration between providers, care teams, and support services to achieve shared goals.
Financial & Contractual Oversight
  • Support budgeting, forecasting, and financial performance of primary care operations and value-programs.
  • Align operational priorities with payer contract requirements and incentive structures.
Patient & Provider Experience
  • Champion initiatives to improve patient engagement, access, and satisfaction.
  • Support provider well-being and retention through operational efficiencies and resource alignment.
  • Partners with Quality Director, Quality Finance Director, and Department to manage all value-based program initiatives and ensure the success of all Primary Care providers within value-based programs.
Education & Experience
  • Bachelor's degree in Healthcare Administration, Business, Nursing, or related field required; Master's degree preferred.
  • Minimum 7-10 years of progressive leadership experience in healthcare operations, with at least 3 years in a value-based care environment.
  • Experience managing multi-site primary care operations strongly preferred.
Skills & Competencies
  • Deep understanding of value-based care models, population health, and healthcare quality metrics.
  • Strong leadership, communication, and change management skills.
  • Proficiency in data-driven decision-making and performance improvement methodologies.
  • Ability to build relationships across clinical and administrative teams.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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