Front Desk Supervisor
2 weeks ago
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
- Other duties as assigned.
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum one year experience in a similar position. Prior supervisory experience a plus.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com
About the Team
Welcome to Moxy Columbus Short North, where check-in happens at the bar and the vibe is anything but ordinary. We're located in the heart of the city's trendiest arts district, and we're looking for bold, vibrant, people-first team members to join our one-of-a-kind crew. If you're passionate about hospitality, obsessed with creating memorable guest experiences, and love a fast-paced, high-energy environment, this is your chance to be part of something different.
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