Member Service Representative Intern
1 day ago
Member Service Representative Intern
Consumers Credit Union is looking to hire a passionate Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance membership and exceed member expectations at our Muskegon offices. You will assist members with basic financial questions and concerns and open new accounts and handle loans.
What you will do:
- Learn about individual sales goals. Assist with credit union products and services. Identify potential referral opportunities under supervision.
- Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance.
- Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed.
- Learn techniques for handling difficult member situations and resolving basic member concerns.
- Shadow and assist with opening new accounts for members. Observe IRA account processes and transactions. Learn to demonstrate Online Banking and Bill Payer features to members. Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision.
- Support the loan application process by gathering documentation and learning about loan requirements. Observe the loan approval process and documentation procedures.
- Learn to use the Customer Relationship Management system for basic documentation and follow-up activities.
- Develop basic knowledge of business services, accounts, and transactions. Observe the process of establishing business account relationships.
- Develop decision-making skills by observing and participating in guided membership interactions.
- College junior or equivalent
- Professional Presence - a polished appearance and composed demeanor that builds member confidence
- Member Focused Approach - Exceptional listening skills and genuine empathy to understand and address concerns.
- Problem-Solving Skills - Ability to solve problems in a timely manner and diffuse difficult member interactions.
- Financial Knowledge - Comprehensive understanding of business services, accounts, and transactions.
- Results Orientation - Track record of goal achievement
- Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications.
- Networking opportunities with professionals and other interns
- Job shadowing experience outside of your department
- College credit eligibility
- Hands-on industry training
- Mentorship from experienced team members
- Volunteering Opportunities
What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
2 weeks ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
4 days ago
Muskegon, MI, United States Michigan Staffing Full timeCustomer Service Representative This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities include serving as both the first point of contact and the final resolution for customer inquiries, including order status, expediting, ETA, and shipping updates. Respond to RFQs by coordinating...
-
Customer Service Representative
23 hours ago
Muskegon, MI, United States Lakeside Surfaces Inc. Full timeLove your job? You should! Lakeside Surfaces is a premier fabricator of quartz, granite, and porcelain surfaces, catering to a diverse range of applications in both residential and commercial sectors. Our expertise extends beyond simple countertops - we specialize in fabricating and installing custom pieces that transform spaces, including: Countertops...
-
Customer Service Representative
1 day ago
Muskegon, MI, United States Lakeside Surfaces Inc. Full timeLove your job? You should! Lakeside Surfaces is a premier fabricator of quartz, granite, and porcelain surfaces, catering to a diverse range of applications in both residential and commercial sectors. Our expertise extends beyond simple countertops - we specialize in fabricating and installing custom pieces that transform spaces, including: Countertops...
