Card Services Manager
2 weeks ago
The Card Services Manager is responsible for implementing the strategic direction and operations of the Card Services programs including Credit, Debit, Chargeback Analysis, ALP Analysis, Pre-Paid, Digital Wallet, Regulatory Guidelines, and Emerging Card Solutions. This position is a functional expert on initiatives and projects related to Card Services operations with a strong focus on efficient processing and new product development. The Card Services Manager will ensure adequate staffing, scheduling, and staff development.
Job Responsibilities:
- Ensure all operational processes are covered for the Cards operational areas to include efficient processes, up-to-date procedures, meet deadlines, and troubleshooting when systems are down. This position will require non-standard hours during a system event.
- Assist leadership with vendor management, program analysis, compliance, product enhancement recommendations, new product ideas, project implementations, and project support.
- Ensure all processes are compliant with regulatory guidelines to include, but not limited to, Nacha, Regulation E, Regulation Z, Regulation CC, and Regulation J. Additionally, remain current on upcoming trends in the Card Services industry.
- Ensure all disputes/fraud claims are worked timely in accordance with the applicable regulation with the objective to limit cardholder and the bank's liability. This process requires chargeback analysis to ensure the bank mitigates friendly fraud and card processor review to confirm disputes are worked timely and within regulatory guidelines.
- Resolve escalated member concerns in a timely, accurate, and appropriate manner to include staff development to help de-escalate member complaint calls.
- Create a team working environment that is collaborative, experienced, and compliant. Additionally, ensure Card Services team receives routine job training to include fraud trends and red flag training.
- Assist leadership with regulatory audits, annual budget, policy updates, and reporting analysis. Additionally, ensure routine departmental quality audits are conducted.
- Monitor competitive products and services within Card Services industry and provide feedback to leadership team.
- Bachelor's degree and/or equivalent experience and certifications is a plus.
- Minimum 3 years or more of financial institution experience within Card Services required.
- Experience within card industry including card processing, chargeback processing, card regulatory requirements, and risk management.
- Aptitude for cognitive and critical thinking skills along with sound decision-making to include prudent judgement and discretion.
- Aptitude to take Initiative and work independently with little or no supervision as well as the aptitude to prioritize, manage multiple daily tasks, delegate, and quickly act upon urgent matters.
- Effective leadership and communication skills to include effective collaboration, team building, and interpersonal skills.
- Experience with general accounting principles and GL balancing.
Salary : $90,000- $100,000
-
Senior Product Manager/Lead, Cards
6 days ago
Dallas, TX, United States Crypto Full timeSenior Product Manager/Lead, Cards As a Card Product Manager, you will be responsible for the end-to-end management of Crypto.com card products. You will work closely with cross-functional teams including marketing, finance, risk management, and technology to ensure the success of card products and drive revenue growth. Responsibilities Identify the most...
-
SAP FICO Consultant Credit Card Processing
2 weeks ago
Dallas, TX, United States Tech Tammina Full timeRole: SAP FICO Consultant [Credit Card Processing] Location: Dallas, TX [hybrid; 1 day/week onsite; local candidates only] Duration: 1+ years Rate: Market MUST HAVES: 12+ years of SAP FICO experience SAP Dispute Management and Cash Management A minimum of one full life cycle Credit Card Processing client Skill: SAP SAP ECC S/4HANA SAP FICO SAP SD SAP...
-
Service Manager
2 weeks ago
Dallas, TX, United States Division Laundry Full timeJob Summary The primary duty of this position is to manage the Drivers and customer service. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Drivers. The Service Manager is responsible for maintaining vehicles in safe,...
-
Service Manager
2 weeks ago
Dallas, TX, United States Division Laundry Full timeJob Summary The primary duty of this position is to manage the Drivers and customer service. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Drivers. The Service Manager is responsible for maintaining vehicles in safe,...
-
Service Manager
4 days ago
Dallas, TX, United States Division Laundry Full timeJob Summary The primary duty of this position is to manage the Drivers and customer service. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Drivers. The Service Manager is responsible for maintaining vehicles in safe,...
-
Service Manager
3 days ago
Dallas, TX, United States Division Laundry Full timeJob Summary The primary duty of this position is to manage the Drivers and customer service. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Drivers. The Service Manager is responsible for maintaining vehicles in safe,...
-
Compliance Officer-Credit Cards
2 weeks ago
Dallas, TX, United States City National Bank Full timeCOMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is...
-
Compliance Officer-Credit Cards
2 weeks ago
Dallas, TX, United States City National Bank Full timeCOMPLIANCE OFFICER-CREDIT CARDS WHAT IS THE OPPORTUNITY? Position is responsible for performing risk analysis and assessment of compliance regulations, identifying risks and controls, monitoring business unit control environment, drafting and maintaining remediation plans and issues tracking logs, and escalation of compliance issues. The incumbent is...
-
Assistant Director of Outpatient Services
2 weeks ago
Dallas, TX, United States Universal Health Services Full timeHickory Trail Hospital An 86-bed behavioral health facility located just south of Dallas, has been providing quality health care to the residents of DFW since 1988. Hickory Trail Hospital provides inpatient and day treatment for children, adolescents, adults, and senior adults. Our professional staff individualizes care to uniquely fit the intensity and...
-
Assistant Director of Outpatient Services
2 weeks ago
Dallas, TX, United States Universal Health Services Full timeHickory Trail Hospital An 86-bed behavioral health facility located just south of Dallas, has been providing quality health care to the residents of DFW since 1988. Hickory Trail Hospital provides inpatient and day treatment for children, adolescents, adults, and senior adults. Our professional staff individualizes care to uniquely fit the intensity and...
