Communications Dispatcher

1 week ago

New Albany, IN, United States City of New Albany Full time

The New Albany City Police Department is seeking Communications Dispatchers to respond to emergency and non-emergency calls for assistance and information. Dispatchers provide communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications center, providing the citizens of the City of New Albany with prompt and professional service regarding any and all emergency and non-emergency calls that are received within the Center.

SPECIFIC DUTIES AND RESPONSIBILITIES: "*" denotes an essential function of the job

A. *Performs all key tasks and duties of a dispatcher.
B. *Answer all calls promptly and professionally and maintain a calm demeanor at all times.
C. *Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers.
D. *Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS.
E. *Provide general information to the public and refer calls to appropriate agencies.
F. *Maintain an accurate log of incoming calls service request and action taken.
G. *Test and inspect all equipment as required and immediately report any problems to management.
H. *Follow all applicable safety rules and regulations at all times.
I. *Monitor radios and/or security cameras.
J. Send all Media inquiries to the Chief of Police to handle.
K. Assist with training new personnel.
L. Performs other duties as assigned.

STANDARDS OF PERFORMANCE:

A. Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
B. Act independently and originate new procedures and new approaches to problems.
C. Display excellent verbal and written communication skills.
D. Maintain initiative to preserve the flow of work.
E. Ensure commitment and follow through to deadlines.
F. Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
G. Complete projects and/or reports in accurate and timely manner.
H. Maintain City information in a confidential manner.
I. Work as a team member.
J. Display professional appearance, warm demeanor and positive attitude.
K. Be a motivated self-starter.
L. Be accurate, efficient and organized at all times.

MENTAL AND PHYSICAL REQUIREMENTS:

A. Understand, respond to, and apply complex concepts, information and instructions including policies, procedures, laws and/or regulations.
B. Engage in frequent interpersonal interactions that are stressful and sensitive in nature and do so with tact and diplomacy.
C. Work extremely well under pressure and highly stressful situations and remain calm and in control at all times.
D. Manage multiple tasks simultaneously.
E. Stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
F. Sit for extended periods of time.
G. Think and apply good and reasonable judgment, discretion and initiative in accomplishing all functions.
H. Work effectively despite sleep pattern disruptions as a result of rotational and irregular shift work and overtime.
I. Lift and/or move up to 10 pounds occasionally.
J. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
K. Ability to hear, understand and respond verbal information in person, by phone and by radio, including with difficult to understand callers.
L. Must speak clearly and concisely in English.
M. Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone and radio headsets, multi-line telephone systems and complex communications equipment.
N. Ability to see, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communication formats.
O. Ability to see and use all related communications equipment including radio transmitters and receivers, radio consoles, telephone and radio headsets, multiline telephone systems, computer consoles and data communications terminals.

WORKING ENVIRONMENT AND CONDITIONS:

A. This position requires working in the internal environment around dispatcher and/or police equipment.
B. This position requires a flexible work schedule; night and/or weekends may be required.

EDUCATION, EXPERIENCE AND TRAINING:

A. Minimum of high school diploma required; some college preferred.
B. At least three years of progressively responsible communications dispatching experience, preferred.
C. Knowledge of CAD and E911 equipment required.
D. Previous customer services experience, preferred.
E. Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
F. Willingness to take on additional tasks as assigned.

EQUIPMENT AND TOOLS:

This position requires use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers.

  • Field Service Dispatcher

    2 weeks ago

    New Albany, IN, United States Industrial Physics Full time

    A Field Service Dispatcher coordinates service requests and manages the schedules of field technicians to ensure timely and efficient service delivery. This role is a key point of contact for technicians, customers, and other departments, requiring strong communication, organizational, and problem-solving skills. Job summary The Field Service Dispatcher is...

  • Field Service Dispatcher

    1 week ago

    New Albany, IN, United States Industrial Physics Full time

    A Field Service Dispatcher coordinates service requests and manages the schedules of field technicians to ensure timely and efficient service delivery. This role is a key point of contact for technicians, customers, and other departments, requiring strong communication, organizational, and problem-solving skills. Job summary The Field Service Dispatcher is...

  • Delivery Driver

    1 week ago

    Albany, IN, United States Pizza King Full time

    HIRING AT MULTIPLE LOCATIONS!! Base pay: $9.50/hr Average hourly rate: $19.00/hr with tips and vehicle maintenance expense! Albany - 935 W. Walnut St. Suite 1 Pizza King is searching for Delivery Drivers who are friendly, outgoing, hard-working, and have a positive attitude! All Delivery Drivers must have the highest customer service standards by ensuring...

  • Delivery Driver

    7 days ago

    Albany, IN, United States Pizza King Full time

    HIRING AT MULTIPLE LOCATIONS!! Base pay: $9.50/hr Average hourly rate: $19.00/hr with tips and vehicle maintenance expense! Albany - 935 W. Walnut St. Suite 1 Pizza King is searching for Delivery Drivers who are friendly, outgoing, hard-working, and have a positive attitude! All Delivery Drivers must have the highest customer service standards by ensuring...

  • CDL Roll Off Driver

    2 weeks ago

    New Castle, IN, United States Rumpke Full time

    Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a...

  • Communications Dispatcher

    2 weeks ago

    Albany, United States GovernmentJobs.com Full time

    Communications Dispatcher Keeping the peace with dignity, honesty and compassion. Linn County, located in the heart of the Willamette Valley, is surrounded by beautiful landscape year round and is just a short drive away from the mountains, beaches and waters of Oregon. If you enjoy the great outdoors and four seasons of change, this is the place for you!...

  • Communications Dispatcher

    2 weeks ago

    Albany, OR, United States Linn County Sheriff's Office Full time

    Salary : $62,532.00 - $78,576.00 Annually Location : Albany, OR Job Type: Full Time Employment Job Number: 25-08-01 Department: Linn County Sheriff's Office Division: Support Services Division Opening Date: 01/03/2026 Closing Date: 3/31/2026 5:00 PM Pacific Job Opening and Application DetailsKeeping the peace with dignity, honesty and compassion. Linn...

  • Communications Dispatcher

    2 weeks ago

    Albany, OR, United States Linn County Sheriff's Office Full time

    Salary : $62,532.00 - $78,576.00 Annually Location : Albany, OR Job Type: Full Time Employment Job Number: 25-08-01 Department: Linn County Sheriff's Office Division: Support Services Division Opening Date: 01/03/2026 Closing Date: 3/31/2026 5:00 PM Pacific Job Opening and Application DetailsKeeping the peace with dignity, honesty and compassion. Linn...

  • Communications Dispatcher

    17 minutes ago

    New Albany, United States City of New Albany Full time

    The New Albany City Police Department is seeking Communications Dispatchers to respond to emergency and non-emergency calls for assistance and information. Dispatchers provide communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a...

  • Campus Emergency Communications Dispatcher

    32 minutes ago

    Albany, United States Albany State University Full time

    A prominent educational institution is seeking a Communications Officer to manage emergency dispatch duties and communication responses. The role requires effective oral and written communication, a valid driver's license, and at least a high school diploma. Emphasis is placed on performing under high-stress situations, making quick decisions, and...

  • Police Dispatcher

    6 days ago

    New Albany, United States GovernmentJobs.com Full time

    911 Dispatcher The City of New Albany is accepting test scores for 911 Dispatchers. Complete the following steps to become a 911 Dispatcher: Take the Emergency Communications Exam with the National Testing Network and choose to submit the scores to New Albany. Complete the National Testing Network's personal history questionnaire. Obtain a passing score....

  • Emergency Communications Dispatcher – Police Dispatch

    6 days ago

    New York, United States Byrne Dairy Full time

    A government agency is seeking a Communications Technician responsible for receiving and transmitting police messages, maintaining communication logs, and prioritizing emergency communications. The role requires a high school diploma and relevant dispatcher experience. Candidates must pass physical evaluations and adhere to strict procedures. A comprehensive...

  • Emergency Communications Dispatcher

    35 minutes ago

    New York, United States New York State Parks, Recreation & Historic Preservation Full time

    A New York State government agency is seeking a Communications Technician to manage police communications and maintain essential records. The role requires a high school diploma and one year of dispatcher experience in emergency services. Candidates must demonstrate excellent communication skills and pass various evaluations. The position offers a generous...

  • Public Safety Communications Dispatcher

    6 days ago

    New York, United States APCO International Full time

    A University in the USA is seeking a Communication Officer to manage the communications center, respond to emergency calls, and provide vital information. This full-time role requires a high school diploma and strong communication skills. Candidates with APCO certification are preferred. Duties include dispatching emergency services and monitoring various...

  • Public Safety Communications Dispatcher

    39 minutes ago

    New York, United States APCO International Full time

    A University in the USA is seeking a Communication Officer to manage the communications center, respond to emergency calls, and provide vital information. This full-time role requires a high school diploma and strong communication skills. Candidates with APCO certification are preferred. Duties include dispatching emergency services and monitoring various...