Overnight Member Service Rep
7 days ago
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team
The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.
Why Planet Fitness?
Each of our employees receive:
- Complimentary Back Card Membership
- Company Facilitated Training
- Advancement Opportunities
- Rewards and Recognition Programs
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
- Potential of up to three raises per year
- Great career advancement opportunities
- Insurance benefits for full time staff
- 401k benefits based upon eligibility
-
Hcss-Pca
2 weeks ago
Horseheads, NY, United States Pathways Full timeLocations include: Cayuta, Hornell, Addison, Corning, Horseheads, Bath, NY **NEW Increased Starting Wage**Pay: $17.50 per hour! Become a Home & Community Support Staff/PCA (Relief) in our Traumatic Brain Injury (TBI)/Nursing Home Transition & Diversion (NHTD) Home Care Support Services program and help others in your own community! Receive competitive pay...
-
Hcss-Pca
6 days ago
Horseheads, NY, United States Pathways Full timeLocations include: Cayuta, Hornell, Addison, Corning, Horseheads, Bath, NY **NEW Increased Starting Wage**Pay: $17.50 per hour! Become a Home & Community Support Staff/PCA (Relief) in our Traumatic Brain Injury (TBI)/Nursing Home Transition & Diversion (NHTD) Home Care Support Services program and help others in your own community! Receive competitive pay...
-
Club Trainer
6 days ago
Horseheads, NY, United States Planet Fitness Full timeAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Fitness Trainer will be...
-
Administrative Assistant
2 weeks ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second...
-
Administrative Assistant
1 week ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your...
-
Administrative Assistant
1 week ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your...
-
Administrative Assistant
6 days ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your...
-
Administrative Assistant
7 days ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your...
-
Administrative Assistant
7 days ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your...
-
Care Coordinator
2 weeks ago
Horseheads, NY, United States Person Centered Services Full timeWhy Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals. Benefits for full-time positions include: 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your...
