ServiceNow Telecommunication Service Management

2 weeks ago

Arlington, VA, United States HCL Global Systems Full time

Job Description:
s a ServiceNow Telecommunication Service Management (TSM) and BPC Consultant, you will be instrumental in analyzing, designing, and implementing ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. You will leverage your expertise in Telecom Service Management (TSM) and Business Process Consulting to drive innovation and deliver exceptional results for our clients. The ideal candidate will have a strong technical background, extensive experience with the ServiceNow platform, and a deep understanding of telecom service management principles.

Responsibilities:
• Collaborate with telecom clients to understand their specific service management requirements and business processes.
• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.
• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.
• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.
• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.
• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

Requirements:
• Certified System Administrator (CSA).
• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum of 8 years of experience working with the ServiceNow platform.
• Experience in Business Process Consulting.
• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.
• Experience with CSM, FSM and other ServiceNow modules is a plus.

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