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Assistant Business Unit Leader
2 weeks ago
What You'll Do: You'll work alongside the Business Unit Leader to ensure smooth store operations, high-performing team culture, and excellent customer service. This leadership role balances people, process, and product to help deliver the ACR Way every day. It is expected that the Assistant Business Unit Leader will work a minimum of 42.5 hours per week in accordance with the standard company operating hours of 7:00am - 4:30pm, Monday - Friday. Occasional evening and weekend work may be required as business needs arise.
Key Responsibilities:
- Support and coach team members in delivering consistent, high-level customer experiences
- Assist in managing daily operations including inventory, counter sales, and order fulfillment
- Help maintain a clean, organized, and efficient store environment
- Resolve customer issues with empathy and urgency
- Lead by example in upholding ACR's core values
- Contribute to store sales goals and team development plans
- Support training initiatives that ensure teammates are knowledgeable about products, processes, and best practices to better serve ACR customers.
- Act as an advocate for your team and actively facilitate new team member mentoring.
- Work with the BUL and Distribution team to ensure that the store is stocked with the appropriate levels of inventory
- Assist in marketing and new product team communications
- Ensure continuous improvement on store procedures
- Travel: This role requires up to 25% travel between stores
- Help team members grow and perform at their best
- Empower contractors with reliable service and accurate solutions
- Keep the store running efficiently to prevent costly delays for HVAC technicians
- Ensure products are stocked, accurate, and accessible when needed
- Strengthen the store's reputation as a trusted partner in the field
- High School Diploma or GED
- 3 years experience in the HVAC industry
- 3 years experience in a customer facing role
- 1 year experience in a supervisory, lead, or management position
- Current and Valid Driver's License
- 1 year forklift experience
- 2 years experience using inventory/ERP tracking software (preferred)
- 1 year experience driving a 26 foot straight truck (preferred)
- Knowledge of the HVAC industry products and practices
- Ability to multitask in a fast-paced environment
- Positive team-oriented mindset with a commitment to excellence
- Demonstrated ability to learn and use new technology
- Excellent customer service and communication skills
- Attention to detail
- Strong Critical Thinking skills and problem solving ability
- Excellent organizing, planning, and prioritization skills
- Strong active listening and social perceptiveness
- Meet physical demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to use hands and fingers handle or feel; reach with hands and arms; and talk or hear. The team member frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The team member is occasionally required to sit and climb or balance. The team member must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
What You Can Look Forward To: Benefits & Perks (for eligible associates)
- Paid time off and Paid holidays off
- Medical, dental, vision, life insurance
- Supplemental insurance
- Volunteer paid time off
- AAA roadside assistance
- 401k program with company match
- Family fun day
- Personal and professional development and training
- A supportive work culture... and the list goes on
Be a Part of Something Bigger: At ACR Supply, leadership is about service, growth, and making a real difference. If you're ready to step into a role where your impact extends beyond the counter-to your team, your customers, and your community-we'd love to hear from you. Join a company that invests in your growth and values the way you lead.
*ACR Supply Company is committed to Equal Employment Opportunity. Reasonable accommodations are available for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, you can call us at 919-765-8398*
