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Training and Application Specialist

3 weeks ago

Minneapolis, MN, United States Winthrop & Weinstine P.A Full time
Job Duties

Winthrop & Weinstine is seeking a sociable, energetic Training and Applications Specialist to work in our Information Technology Department - someone who can provide technical assistance to all levels of employees. The ability to work in a fast-paced environment as part of a team with great personalities fosters an opportunity for professional growth. The responsibilities for this position will include, but are not limited to:

ESSENTIAL JOB FUNCTIONS (Including, but not limited to):

Maintain and record end user-support tickets and other applications, as required.

Document problems and remedial actions taken, or installation activities.

Analyze user requirements, procedures, and problems to automate or improve existing processes.

Read and develop technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Test programs, correct errors and make necessary modifications.

Work as part of a project team to coordinate solutions.

Train users and answer questions.

Approve, schedule and plan installation and testing of new products and improvements to computer systems such as the installation of new or existing software.

May be required to provide after-hours support.

QUALIFICATIONS, PREFERRED:

Microsoft Office 365 and Windows 10 and 11 preferred.

Experience in a legal office.

Experience in providing administrative support functions.

Experience with the following software: iManage, InTapp,

WORKING CONDITIONS:

Requires use of office equipment, such as computers, phones, and copiers.

Requires sitting and computer-related activities for extended periods of time.

Requires occasional lifting up to and exceeding 20 pounds.

Minimum Education Required

Four-year college degree.

Minimum Experience Required

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:

Dependable, accountable, and consistently demonstrating a strong work ethic with a professional demeanor in all interactions.

Strong interpersonal relationships and ability to interact with all levels of the organization.

Ability to handle details with accuracy.

Ability to work within a team environment and work well under pressure with deadlines – possess a sense of urgency.

Ability to work in a fast-paced environment with a variety of personalities and work styles.

Ability to be flexible in schedule and adaptable to constant change.

Ability to effectively handle multiple tasks and frequent interruptions.

Job duties may require time over 37.50 hours per week.

QUALIFICATIONS, REQUIRED:

Up to 5 years experience in the Information Technology field in a professional service environment.

Excellent computer and communication skills.

Excellent grammar, proofreading skills, and a keen eye for detail, ensuring high levels of accuracy in all written communications and document preparation.

Ability to organize, prioritize, and manage multiple tasks effectively, ensuring completion of assignments despite frequent interruptions and changes in schedule.

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Compensation

$60,000.00 - $70,000.00 / Annually

Additional Compensation

Posted salary ranges are made in good faith. Winthrop & Weinstine reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity.

Postal Code

55402

Place of Work

On-site

Requisition ID

3073

Job Type

Full Time

Job Benefits

Winthrop & Weinstine offers a comprehensive benefits package for all regular full time employees including health insurance, paid parental leave, 401(k), disability, life insurance, paid time off, and voluntary benefits.

Equal Opportunity Employer

Winthrop & Weinstine is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

Application Link

https://winthrop.com/careers/?gnk=job&gni=8a78839f99cae8c2019a0d1f1cb647ae&gns=Internal%20Applicant