Contract Compliance Manager/Night Manager

1 week ago

Sherman Oaks, CA, United States City Wide Facility Solutions Full time
The Contract Compliance Manager (CCM) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The CCM must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The CCM must also be able to exercise good judgement in reporting client concerns to management and seeking the involvement of others in order to best meet the client's needs.    Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly
  • Develop and maintain productive, working relationships with independent contractors and in-house staff by communicating client priorities and collaborating to solve problems.
  • Communicate with Facilities Solutions Manager daily regarding any issues that need immediate attention, including the nightly recap via email or phone message.
  • Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Use company CRM platform in accordance with daily duties.
  • Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
  • Other duties as necessary.

Requirements

  • · High school diploma required or equivalent experience in the commercial janitorial services industry.
  • · 2 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or off site locations.
  • · Strong planning, organization skills, and attention to detail.
  • · Excellent communication and interpersonal skills - Spanish speaking a major plus·       
  • Must be innovative and strive for continuous process improvement.
  • · Must be able to work at night – hours may range anywhere between 5pm – 2am (depending upon the specific needs on any particular day).
  • · MS Office, Internet skills required.

Benefits

  • Compensation: Rate of pay will be $25 per hour, with a guarantee of 20 hours per week, and auto reimbursement. City Wide employees are paid on a bi-weekly basis. You are also eligible to earn a $150 monthly bonus, based on client retention (after 60 days of employment).
  • Paid Time Off:  PTO is accrued each pay period as determined by the state of California. You are eligible to use PTO after 90 days of employment.  
  • Health Benefits (eligible after 90 days of employment): Our health, dental, vision, voluntary life, disability, and supplemental plans begin on the first day of the month after 90 days of full-time employment and a minimum of 30 work hours per week.

  • Facilities Solutions Manager

    7 days ago

    Sherman Oaks, CA, United States City Wide Facility Solutions Full time

    Objective: The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints,...

  • Facilities Solutions Manager

    4 days ago

    Sherman Oaks, CA, United States City Wide Facility Solutions Full time

    Objective: The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints,...

  • Facilities Solutions Manager

    6 days ago

    Sherman Oaks, CA, United States City Wide Facility Solutions Full time

    Objective: The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints,...

  • Facilities Solutions Manager

    5 days ago

    Sherman Oaks, CA, United States City Wide Facility Solutions Full time

    Objective: The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints,...

  • Sales Manager

    7 days ago

    Sherman Oaks, CA, United States Xponential Fitness LLC Full time

    A national leader in luxury fitness is looking for amazing talent to join our team and seeking a motivated Sales Manager to lead our studio to success! This position will be based in the Sherman, CAarea. POSITION: The General Manager will oversee all studio functionality from sales to studio operations. REQUIREMENTS: * 2+ years of fitness sales or relevant...

  • Experience Manager

    2 weeks ago

    Sherman Oaks, CA, United States Ulta Beauty Full time

    OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose-a place of vision,...

  • Experience Manager

    2 weeks ago

    Sherman Oaks, CA, United States Ulta Beauty Full time

    OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose-a place of vision,...

  • Office Manager Medical and Surgical and Aesthetics

    2 weeks ago

    Sherman Oaks, CA, United States BAHAREH FAZILAT MD INC Full time

    Benefits: 401(k) Flexible schedule Opportunity for advancement Training & development About Us: We are a dynamic, patient-centered private practice specializing in women’s health, minimally invasive surgery, and aesthetic services. Our mission is to deliver exceptional medical and aesthetic care in a supportive, efficient, and respectful environment. We...

  • Senior Manager Quality Compliance

    2 weeks ago

    Thousand Oaks, CA, United States Aditi Consulting Full time

    Payrate: $50.00 - $55.00/hr. Summary: The Process Documentation Management CW is responsible for delivering quality leadership in process documentation for significant internal change initiatives. This role provides clear quality requirements for processing documents, exemplifies strong partnership skills, and ensures compliance and timely completion of...

  • District Manager

    1 week ago

    Sherman Oaks, CA, United States Public Storage Full time

    Company Description Annual Compensation Pay Range: $112,000 - $128,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program! As a District Manager , you're passionate about operational excellence, providing remarkable...