General Merchandise Sales Associate
6 days ago
Job Objective: Set up and maintain an appealing retail environment while assisting customers with their selection and purchase of merchandise
QUALIFICATIONS
Skills
- Read and comprehend instructions and information
- Strong communication skills
- Experience in merchandising and retail sales preferred
- Experience with POS & computerized inventory systems or ability to learn quickly
Environment
- Indoors -air-conditioned areas
- Sitting - on a regular basis
- Standing - on a regular basis
- Walking - on a regular basis
- Bending/Twisting and/or Stooping - as required
- Kneeling and/or Squatting - as required
- Lifting 10 to 25 lbs - as required
- Reaching and/or lifting overhead - as required
- Climbing stairs - as required
- Repetitive hand/finger movement - on a regular basis
- Grasping/grabbing with hands - as required
- Pushing / Pulling - as required
- Devote himself/herself to ensuring customer satisfaction
- Inquire about management, production, and quality requirements established by the company
- Develop and maintain effective listening skills
- Understand and follow company rules, policies, and expectations
- Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
- Understand business terminology and remain current with technology changes in products and service
- Know and comprehend federal, state, and local requirements which govern the company's business
- Attend company meetings as required
- Participate in performance management
- Uphold the company's non-disclosure and confidentiality policies and agreements
- Follow lawful directions from supervisors
- Interact well with others and positively influence employee morale
- Work evening, weekend, and holiday work hours as required
- Maintain a professional personal appearance
- Provide excellent customer service to all dealership customers
- Greet customers in a prompt, courteous, and friendly manner
- Possess the ability to multi-task by working with several customers simultaneously while maintaining customer satisfaction
- Handle telephone transactions quickly, courteously
- Lead customers to current and/or future sales, promotions, specials, and events
- Assist customers with a selection of merchandise while building selections with complimentary pieces and accessories
- Accept cash/credit card payments for merchandise purchases. Maintain accurate cash transactions via register
- Notify customers when special orders or back-ordered items are received
- Handle customer complaints reasonably, displaying empathy and a positive attitude promoting excellent customer service
- Provide prompt and accurate service at the cash register
- Receive and process merchandise from distributors, compare merchandise received with purchase invoice, log merchandise into inventory, and prepare product for the showroom floor
- Assist with set-up, organizing, and staging of special events
- Create well-organized presentations appealing to customers
- Ensure merchandise displays are stocked, clean, dust free, and aesthetically pleasing to customers
- Update and maintain customer mailing lists
- Attend training sessions to keep current with sound merchandising and inventory control practices
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