Patient Navigator
3 days ago
At Strive Health, we're driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
Benefits & Perks
- Hybrid-Remote Flexibility -Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
- Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
- Financial & Retirement Support - Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
- Time Off & Leave - Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
- Wellness & Growth - Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.
The Patient Navigator is responsible for supporting Strive's care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions. This position reports to the Manager, Patient Growth.
The Day to Day
- Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them within an assigned geographic area
- Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive
- Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments
- Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them
- Build key internal relationships to escalate patient support needs
- Visit with patients in-person, when possible, at home or during medical visits with the goal of scheduling a future visit; travel will be required to key markets within your territory
- Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed
- Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations
- Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce)
- Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction
- Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities
- High School Diploma
- 5+ years combined education or experience including working with customers or patients in a professional setting
- Efficient and reliable transportation, including an active driver's license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes.
- Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency
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