Patient Services Representative

2 days ago

Hendersonville, TN, United States LifePoint Health Full time
Job Description

Patient Services Representative - Sumner Station Family Wellness

Schedule:

This is a full-time position. Monday through Thursday 7:30-4:30 and Friday 7:30-12.

Your experience matters

Highpoint Health-Sumner Station with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Patient Services Representative who excels in this role:
  • Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
  • Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
  • Processes all insurance referrals and/or pre-certifications.
  • Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
  • Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
  • Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
  • Greets visitors and communicates with patients and providers.
  • Checks patients in and completes the intake process to include insurance verification and updating demographic information.
  • Organizes and sets up appointments for some of the providers as needed.
  • Collects and posts co-pays, deductibles, and past due patient balances at the time of service.
  • Follows up on special function needs.
  • Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
  • Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.
  • Performs other duties as assigned
Why join us
We believe that investing in our employees is the first step to providing excellent patient
care. In addition to your base compensation, this position also offers:
  • Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
  • Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
  • Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
  • Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
  • Professional Development: Ongoing learning and career advancement opportunities.
What we're looking for

The ideal applicant for this role will be able to work in a stressful environment with minimal supervision. They will possess critical thinking skills and exercise decisive judgment. Additional requirements include:
  • High school diploma or the equivalent is required.
  • Two years of experience in a medical clinic is preferred.
  • Experience working with medical referrals is preferred.
  • BLS certification from the Americal Heart Association (AHA) or American Red Cross (ARC) is preferred.


EEOC Statement

"Highpoint Health-Sumner Station with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health-Sumner Station with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

  • Patient Services Representative

    1 week ago

    Hendersonville, TN, United States LifePoint Health Full time

    Job DescriptionPatient Services Representative Location: Highpoint Women's Health with Ascension Saint Thomas Schedule: This is a full-time position. Monday through Friday from 8am to 5pm. Your experience matters Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities...

  • Customer Service Representative

    5 days ago

    Hendersonville, TN, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at our Store 4609 located at 314 W. Main St. Hendersonville, TN 37075. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...

  • Customer Service Representative

    3 hours ago

    Hendersonville, TN, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at our Store 4609 located at 314 W. Main St. Hendersonville, TN 37075. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...

  • Customer Service Representative

    1 week ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...

  • Customer Service Representative

    2 weeks ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...

  • Customer Service Representative

    2 weeks ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...

  • Customer Service Representative

    2 weeks ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...

  • Customer Service Representative

    1 week ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...

  • Customer Service Representative

    1 week ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...

  • Customer Service Representative

    1 week ago

    Hendersonville, TN, United States KY Staffing Full time

    Customer Service Representative Location: 208 W Main St, Hendersonville, Tennessee 37075 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the...