Senior Front Office Assistant
2 weeks ago
Position Summary
The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager and/or the Practice Site Supervisor.
***This position is location at 14430 US Highway 1, Suite 104 ***
Responsibilities
Essential Functions
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
- Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
- Performs word processing and spreadsheet data.
- Performs charge entry and cash handling.
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
- Maintains a clean, safe and organized office.
- Act as a Liaison to assist office billing service as requested.
Education/Training
- High School graduate or equivalent.
- Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
- Knowledge of ICD & CPT.
- Two (2) years' experience in a medical office environment.
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