DISTRIBUTED COMPUTER SYSTEMS ANALYST

2 weeks ago

Tallahassee, FL, United States My Florida Corp Defunct Full time

DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Date: Jan 16, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 868530

Agency: Executive Office of the Governor

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Pay Plan: CS Exempt (EOG)

Position Number: 31000202

Salary: 46,000

Posting Closing Date: 02/09/2026

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems.

Core Technical Skills:

  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

  • Perform hardware upgrades and replacements.

  • Manage user accounts and permissions.

  • Manage software licensing and compliance.

  • Maintain accurate inventory of hardware and software.

  • Configure and support network printers.

Troubleshooting and Problem Resolution:

  • Diagnose and resolve complex hardware, software, and network issues.

  • Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.

  • Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.

  • Troubleshoot hardware failures and perform repairs.

  • Troubleshoot software installation and configuration issues.

Support and Customer Service:

  • Provide on-site and remote technical support to end-users.

  • Respond to support requests via phone, email, and ticketing system.

  • Receive and manage escalated tickets, ensuring timely resolution.

  • Maintain a professional and courteous demeanor when interacting with end-users.

  • Provide excellent customer service and ensure user satisfaction.

  • Accurately document all support activities in the ticketing system.

Knowledge Management and Improvement:

  • Identify and document recurring issues and contribute to the development of permanent solutions.

  • Create and maintain knowledge base articles and documentation for common issues and resolutions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32399

Nearest Major Market:Tallahassee

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