Customer Service Rep
1 week ago
At Pat Armstrong Ford, we take pride in delivering exceptional service experiences to our customers. Our Service BDC team plays a crucial role in connecting with guests, managing inquiries, and ensuring a seamless transition from appointment scheduling to service visits.
Role Responsibilities:
• Inbound and Outbound Communication: Handle incoming calls, emails, and online inquiries promptly and professionally. Assist customers with service-related questions, schedule appointments, and provide follow-up.
• Appointment Scheduling: Efficiently manage service appointments, ensuring optimal utilization of our service bays.
• Customer Relationship Management (CRM): Utilize our CRM system to track service requests, monitor progress, and provide timely updates to clients.
• Service Reminders: Proactively reach out to customers for routine maintenance reminders, recalls, and service campaigns.
• Collaboration: Work closely with our service advisors, technicians, and parts department to ensure smooth service operations.
Qualifications:
• Customer-Centric: You excel in providing outstanding customer service and building strong relationships.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Tech-Savvy: Comfortable using CRM systems, email, and other digital tools.
• Organized: Ability to manage multiple tasks and prioritize effectively.
• Team Player: Collaborates well with colleagues across departments.
Requirements:
• High school diploma or equivalent
• Previous experience in customer service or call center (preferred)
• Valid driver’s license
Why Join Our Team?
• Opportunities for growth and advancement within our dealership
• Positive and supportive work environment
• 401k, medical, dental and PTO
If you’re ready to contribute to our team’s success and provide top-notch service to our valued customers, apply today
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