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AUTOMOTIVE SERVICE ADVISOR

3 weeks ago


Waterloo, IA, United States Rydell Chevrolet Full time
Service Advisor

Base Pay + Commissions
Employment Type: Full-Time | Exempt

This is a high-visibility, customer-facing role where first impressions matter and ownership is expected.

We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced environment, takes pride in delivering exceptional service, and knows how to manage multiple priorities at once. If you enjoy helping others, staying organized under pressure, and being at the center of daily operations, this role was built for you.

At Rydell Chevrolet, culture matters. We believe happy employees create loyal customers, and we expect our Service Advisors to set the standard for professionalism and service every single day.

What You’ll Own

As a Service Advisor, you are the face of the Service Department and the primary point of contact for our customers. From the moment a vehicle arrives on the drive to the time it’s returned, the customer experience is yours to own.

Your Impact Will Include:

  • Owning the flow of the service drive to ensure fast, professional, and efficient service
  • Greeting customers, assessing needs, and clearly explaining the repair process
  • Acting as a concierge for all customer inquiries — in person and by phone
  • Managing technician schedules and ensuring available labor hours are sold daily
  • Distributing work efficiently to maximize productivity and minimize downtime
  • Taking initiative on follow-up and problem resolution to leave a lasting positive impression
  • Upholding dealership standards, professionalism, and customer-first values at all times
What It Takes to Win Here

We’re looking for someone who brings energy, accountability, and pride to their work.

Required Qualifications:

  • Strong organizational and time-management skills
  • Excellent communication and people skills
  • Ability to manage multiple priorities in a high-volume environment
  • Professional, well-groomed appearance and positive attitude
  • Valid driver’s license (required)
  • Willingness to submit to a pre-employment background check and drug screen

Preferred (but not required):

  • Experience in customer service, retail sales, hospitality, or restaurant environments
  • Automotive service or dealership experience
  • Demonstrated ability to influence and guide others
Why Rydell Chevrolet

At Rydell Chevrolet, every role matters. We don’t just service vehicles — we build relationships that last. Our team is driven, supportive, and committed to delivering award-winning service to our community.

What We Offer
  • Base Pay plus Commissions
  • Health Insurance
  • Dental and Vision Plans
  • Company-Paid Life Insurance ($10,000)
  • Short-Term Disability
  • After 1 year, 401(k) Retirement Plan with a 3% match
  • Paid Vacation & PTO 
  • Gym Membership Reimbursement
  • Employee Purchase Discounts

If you’re ready to step into a customer-facing role where performance, professionalism, and teamwork matter, apply today.

Equal Opportunity Employer
We are an equal opportunity employer committed to providing a safe, drug-free workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.