Customer Success Specialist

2 weeks ago

Columbus, OH, United States Entyre Care Full time
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Structured Family Care (SFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast-paced team.

Position Overview:

We are seeking a detail-oriented and organized Customer Success Representative to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional customer experience.

Key Responsibilities:
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Reporting & Insights: Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Administrative Support: Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.
Qualifications:
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Experience in administrative support, customer success, or operations roles.
  • Bilingual, fluent Spanish and English is a plus.
  • Ability to create and manage reports, dashboards, and performance metrics.
  • Excellent communication skills, both written and verbal.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Self-motivated and proactive in identifying and solving problems
  • Familiarity with Medicaid programs is a plus.

  • Customer Success

    1 week ago

    Columbus, OH, United States Pearson Full time

    Join Our Team! Pearson is the world's leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and...

  • Customer Success

    1 week ago

    Columbus, OH, United States Pearson Full time

    Join Our Team! Pearson is the world's leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and...

  • CUSTOMER RELATION SPECIALIST

    1 week ago

    Columbus, OH, United States Big Sandy Superstore Full time

    Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Customer Relation Specialist Retail Customer Service Office DutiesBig Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an...

  • Customer Success Architect

    1 week ago

    Columbus, OH, United States Veralto Full time

    Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and...

  • Customer Success Manager- Iot/SaaS

    1 week ago

    Columbus, OH, United States Worthington Enterprises Ltd Full time

    As the Customer Success Manager (CSM), you will be the face of our connected technology solutions for the propane industry-helping marketers modernize their operations through IoT innovation. You'll guide customers from first install to long-term adoption, ensuring they achieve measurable efficiency and ROI gains. This is more than an account management...

  • Customer Success Manager- Iot/SaaS

    2 weeks ago

    Columbus, OH, United States Worthington Enterprises Ltd Full time

    As the Customer Success Manager (CSM), you will be the face of our connected technology solutions for the propane industry-helping marketers modernize their operations through IoT innovation. You'll guide customers from first install to long-term adoption, ensuring they achieve measurable efficiency and ROI gains. This is more than an account management...

  • Customer Success Manager- Iot/SaaS

    7 days ago

    Columbus, OH, United States Worthington Enterprises Ltd Full time

    As the Customer Success Manager (CSM), you will be the face of our connected technology solutions for the propane industry-helping marketers modernize their operations through IoT innovation. You'll guide customers from first install to long-term adoption, ensuring they achieve measurable efficiency and ROI gains. This is more than an account management...

  • Customer Services Specialist

    2 weeks ago

    Columbus, OH, United States Columbus Metropolitan Library Full time

    Job Title: Customer Services Specialist (20/24 hrs./Non-Exempt/Part-time) Location: Martin Luther King Branch Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesnt just...

  • Customer Experience Specialist

    7 days ago

    Columbus, OH, United States American Signature Furniture Full time

    Description At American Signature Inc., we believe that everyone deserves a beautifully furnished life. Our mission is to make furniture shopping an enjoyable and effortless journey for our customers. As a Customer Experience Specialist, you will play a crucial role in achieving this goal. You will be at the forefront of delivering a top-notch online...

  • Customer Service Specialist

    1 week ago

    Columbus, OH, United States Recovery Innovations Full time

    Change Lives With Recovery Innovations! Our Mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our Vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people...