Director of Specialty Services

Clinical Director of Specialty Services

Who we are:

General Physician, PC (GPPC) is a forward-thinking healthcare organization affiliated with Kaleida Health and the Erie County Medical Center. With 300+ providers across 11 specialties, we deliver comprehensive, patient-centered care throughout six counties in Western New York. Our teams support both acute and ambulatory settings. We are seeking a Director of Clinical Services to help lead the growth, performance, and operational excellence of several key service lines.

Who you are:

You are a seasoned healthcare leader with a passion for operational efficiency, high-quality care, and developing people. You bring a strong track record in driving strategic initiatives, improving workflows, mentoring leaders, and elevating organizational performance across complex ambulatory environments.

What you can expect:
• A competitive salary and benefits package with bonus eligibility
• A collaborative, supportive company culture focused on accountability and innovation
• The opportunity to lead multiple service lines and shape system-wide operational strategy
• A mission-driven team dedicated to exceptional patient care

What you will be doing:

As the Director of Clinical Services, you will oversee the clinical, quality, and business operations for the following service lines: Pain Management, Post-Acute, GI, and Colorectal. You will guide the strategic direction, support practice growth and transformation, mentor leaders, and ensure high-quality, efficient patient care across all locations.

Primary Responsibilities:
• Lead the planning, development, and oversight of operating and capital budgets; ensure financial performance across practices and service lines
• Partner with executive leadership on strategic plans, business development, and organizational goals; execute operational initiatives
• Collaborate on feasibility assessments for practice acquisitions, integrations, or separations; oversee onboarding and offboarding of physicians, APPs, and staff
• Mentor and develop Practice Managers through training, coaching, and performance support
• Oversee the creation, implementation, and revision of clinical, quality, and business policies and procedures
• Monitor and address issues related to patient experience, staffing, quality, access, workflows, equipment, and facilities; lead service line performance management
• Serve as a representative of GPPC with community partners, affiliated entities, regulatory agencies, payers, and other key stakeholders
• Enhance operational efficiency, service quality, cost containment, and patient satisfaction
• Model and promote exemplary customer service and patient-centered care
• Perform other duties as assigned by senior leadership

The education and experience you will need:
• Bachelor's degree required; MBA or MHA strongly preferred
• 7-10 years of progressive leadership experience in healthcare (ambulatory preferred), ideally within Pain, Post-Acute, GI, or Colorectal settings
• Demonstrated success in budget management, strategic planning, and operational optimization
• Strong communication, relationship-building, and physician engagement skills
• Proven ability to influence without authority across multidisciplinary teams
• Expertise in healthcare leadership, quality improvement, staff development, and service line operations

If you are a strategic thinker and proven operator with a passion for leading high-performing teams, we invite you to apply. This position offers the opportunity to make a significant organizational impact while working with a dynamic group of healthcare professionals.

General Physician P.C. is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget

Why General Physician P.C.?

• Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime
• Comprehensive Benefits: Medical, dental, vision, and more.
• Generous PTO: Enjoy your well-deserved time off.
• 401(K) with 3% Employer Contribution: Secure your financial future.
• Employee Discounts: Exclusive deals, including Verizon Wireless.

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