Senior IT Service Owner

2 weeks ago

Memphis, TN, United States Global Cellulose Fibers Full time
Senior IT Service Owner - MES Applications

Memphis, TN

Pay Rate:

$118,400 - $173,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is placed in the pay range.

Category/Shift:

Salaried Full-Time (Hybrid)

About The Role:

Global Cellulose Fibers (GCF) seeks a highly skilled Senior IT Service Owner to manage and optimize all Manufacturing Execution System (MES) business process applications, including internally developed solutions supporting production and logistics operations. This is an individual contributor role with strategic influence, responsible for ensuring alignment between IT solutions and business objectives across manufacturing and supply chain processes.

You will function as the primary point of accountability for the MES application portfolio, driving roadmap alignment, solution consulting, vendor performance, and issue escalation management. This role also plays a critical part in transitioning off a Technology Services Agreement (TSA), establishing a new IT operating model, and evaluating and implementing AMS providers to support critical applications.

Key Responsibilities

Service Ownership & Strategy
  • Serve as the overall Service Owner for MES applications, accountable for lifecycle management, performance, and continuous improvement.
  • Align application roadmaps with business strategies and manufacturing objectives.
  • Provide solution consulting to business stakeholders for process optimization and technology enablement.
Application Architecture & Design
  • Define and maintain architecture standards for the internally developed MES platform.
  • Lead design decisions for scalable, secure, and high-performing MES applications.
  • Ensure integration with enterprise systems and data flows across production, inventory, and logistics.
Technology Stack
  • Oversee development and support leveraging technologies such as .NET Framework, Elastic, Angular, Visual Studio, TOAD, Power BI, Azure DevOps, LogRocket, and Hangfire.
  • Implement best practices for monitoring, logging, and performance optimization using these tools.
Agile Development & SDLC
  • Drive solution development using Agile sprint processes and ensure adherence to the full solution development lifecycle.
  • Collaborate with product owners, developers, and QA teams to deliver high-quality MES features and enhancements.
Business Relationship Management
  • Act as the primary IT liaison for manufacturing functions, ensuring strong alignment between business needs and technology solutions.
  • Build and maintain trusted relationships with key stakeholders to influence strategy and prioritize initiatives.
  • Facilitate regular roadmap reviews and communicate progress, risks, and opportunities to business leaders.
TSA Transition & IT Model Establishment
  • Lead activities to transition MES applications from legacy TSA arrangements to GCF's independent IT environment.
  • Define and implement a sustainable IT operating model for MES applications, integrating internal and external capabilities.
AMS Analysis, Selection & Implementation
  • Evaluate AMS providers for MES applications, including scope definition, cost analysis, and service performance expectations.
  • Drive the selection process and oversee onboarding and integration of AMS partners into GCF's IT model.
  • Establish governance and performance metrics for AMS delivery.
Project & Vendor Management
  • Lead and coordinate projects related to MES applications, ensuring timely delivery and quality outcomes.
  • Manage third-party AMS providers, including performance oversight, governance, and contract compliance.
  • Act as escalation point for critical issues impacting MES applications.
Continuous Improvement
  • Monitor KPIs and service performance metrics to identify improvement opportunities.
  • Drive innovation and best practices in MES application management.
About You: Knowledge, Skills, and Abilities
  • Experience: 10+ years in IT application management, solution delivery, or service ownership roles.
  • Expertise: Strong knowledge of MES architecture and design principles; experience with the listed technology stack, and familiarity with pulp MES processes is highly desirable.
  • Skills:
    • Proven ability in business relationship management, project management, and vendor oversight.
    • Experience with TSA exit planning, IT operating model design, and AMS provider evaluation and implementation.
    • Strong problem-solving and issue resolution capabilities.
    • Excellent communication and stakeholder engagement skills.
    • Expertise in Agile sprint development processes and SDLC.
  • Education: Bachelor's degree in IT, Business, or related field.
About Global Cellulose Fibers (GCF):

Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe, high-quality pulp forms the basis for a wide range of applications like towel and tissue products, diapers, feminine care, incontinence and other personal care products that promote health and wellness. In addition, our specialty pulp serves as a sustainable raw material used in construction materials, paints, coatings and more. GCF generated $2.8B in revenue in 2024 and has 3,300 employees globally, with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting globalcellulosefibers.com.

Why GCF:

Global Cellulose Fibers promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

We've Got You Covered:

At Global Cellulose Fibers, our employees are our most important asset and that's reflected in our benefits package that includes health, welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families, including:
  • Medical, Dental, Life insurance
  • Flexible Spending Accounts
  • Short-term and Long-term Disability
  • 401(k) and Company-funded retirement contributions
  • Paid Time Off


Physical Location of Position:

Memphis Corporate Office

6400 Poplar Ave.

Memphis, TN 38197

Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact accommodations@gcfibers.com or (833) 753-3242.

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