Senior Control Tower Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Lancaster, TX

Division: Road Transport US
Job Posting Title: Senior Control Tower Specialist, Special Projects, Road Transport US
Time Type: Full Time

Summary
At DSV Road Transport, The Senior Control Tower Specialist, Special Projects is a key member of the operations team responsible for ensuring seamless execution across the transportation network while providing specialized support on pricing, rating, and project-based initiatives. This role functions as a subject matter expert and operational "floater," supporting all product lanes, covering for team members as needed, and leading or assisting with special projects that enhance service delivery and customer experience. The Senior Control Tower Specialist drives operational excellence by proactively managing exceptions, analyzing performance data, and aligning execution with customer expectations and contractual requirements.

Duties & Responsibilities

• Oversee the full lifecycle of shipments from pickup through final delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Provide pricing and rating support, including generating spot quotes and analyzing cost structures to optimize profitability.
• Act as a back-up resource for Control Tower Specialists across product lanes (first, middle, and final mile) to ensure continuity of service.
• Serve as a floater across all operational lanes, assisting with workload balancing and covering absences as needed.
• Lead or support special projects, including systems enhancements, new product rollouts, process improvement initiatives, and customer onboarding.
• Serve as the escalation point for complex delivery or service issues; partner with stakeholders to resolve challenges quickly and effectively.
• Analyze shipment trends, service failures, accessorials, and customer feedback to identify root causes and develop solutions.
• Interpret and enforce service-level agreements (SLAs) and contractual obligations across customer accounts.
• Monitor shipment data within the Transportation Management System (TMS) to ensure accuracy, timeliness, and compliance with performance targets.
• Collaborate cross-functionally with Sales, Operations, Warehouse, and Customer Success teams to deliver integrated service solutions.
• Provide timely updates and clear communication to carriers, customers, and internal stakeholders.
• Generate ad-hoc reporting, data analysis, and insights to support leadership decision-making.
• Track last-mile and linehaul performance, proactively resolving any anticipated or real delays.
• Lead by example in professionalism, customer focus, and teamwork.
• Perform other duties and special assignments as directed by management.

Qualifications

• High School diploma or equivalent required; Bachelor's degree in business, logistics, supply chain management, or a related field is preferred.
• 3 years' experience in logistics, transportation brokerage, or related field required; 5+ years preferred.
• Experience with Transportation management software.
• Experience with rating, pricing, or cost analysis within freight brokerage or logistics strongly preferred.

Skills

• Strong analytical and problem-solving skills with the ability to interpret data and recommend solutions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Experience with Transportation Management Systems (TMS); CRM or pricing tools a plus.
• Excellent verbal and written communication skills for escalation handling and customer updates.
• Strong organizational skills with ability to multitask and manage shifting priorities.
• Collaborative mindset with ability to work cross-functionally and independently.
• Customer-focused with the ability to build and maintain strong relationships.Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates
• Business fluent in English
• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
• Good knowledge of Transportation Management Software

Physical Demands
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is: $51,000 - $69,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Senior Control Tower Specialist

Lancaster

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