SET - Service Lane Coach (Orlando, FL)
1 week ago
We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 million tires to date. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in
Base Pay Range:
$79,000-$84,000
As a SET - Coach, your essential job functions will include the following:
Training and Training Support
- Assist in delivery of specific on-site training to designated dealerships.
- Facilitate instructional modules, stand up training, coaching and instruction to staff, management, and dealership personnel.
- Act as a resource to provide information to determine the most effective way of meeting the needs of management, staff, clients, or customers.
- Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.
- Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance and sales of service lane products and parts.
- Work with dealership management to gain support, change behavior and drive results.
- Quickly build cross-functional relationships at all levels of the dealership to implement changes.
- Develop and maintain consistent contact schedule with assigned dealers.
- Manage all activity tracking and account information in Salesforce.
- Develop and execute follow-up process to support dealership action plans and sustain behavior change.
- Communicate analyses and strategic plans based on diagnosis and findings to all affected parties (both internal and external).
- Participate in OEM regional meetings as needed.
- Submit timely update reports, itineraries, and expense reports to management as required.
- Understand and assess dealership associate's knowledge and skills related to in dealership training, program support, product knowledge, parts knowledge, and service lane sales.
- Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
- Utilize knowledge of parts department protocols, procedures, methods, and best practices to affect positive change
- Coach and assist dealership staff on tools and resources to effectively stock and sell necessary parts and service
- Assist personnel with tools and capabilities to present products to customers and sell conclusively on the drive or over the counter - utilizing and explaining program value added items.
- Connect parts knowledge & procedures to their effect on key financial indicators for parts department and dealership (accounting, inventory management, technical expertise, organizational structure)
- Understand dealership operations and how process improvement impact overall profitability
- Demonstrate the value of a successful operational process (including Op Codes, inspection process, inventory management, fill rates, lost sales) and assist dealers in achieving success.
- Partner with advisors and parts professionals to develop their selling skills.
- Maintain high level of expertise with all service lane products and parts department techniques/procedures
Position Requirements
- Bachelor's degree preferred. Areas of concentration: in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
- Minimum 5 years of experience in inventory management, dealership or automotive operations preferred.
- Experience working in a dealership's parts department a plus
- Excellent communication and facilitation skills, and attention to detail.
- Project management experience preferred.
- Ability to work in a fast-paced environment.
- Proficiency in software applications required for the role i.e. Microsoft Office.
- Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
- Collaboration
- Communication
- Critical Thinking
- Customer Focus
- Diagnostic Skills
- Driving Change
- Industry/Product Knowledge
- Initiative
- Influence
- Operational Excellence
- Trusted Advisor
- Developing Program Champions
- Continuous viewing from and inputting data to a computer screen
- Standing for long periods of time
- Lifting at least 35 pounds
- Travel required - approximately 60%
- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details.
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
-
Financial Analyst
4 days ago
Orlando, FL, United States The Lane Construction Corporation Full timeLane Construction is one of America's leading construction companies, specializing in large, complex civil infrastructure. For 135 years, it has contributed to the development of the country's transportation systems including the Interstate Highway System and a vast network of roads, bridges, airports, metros, and railways. Lane specializes in mobility,...
-
Construction Intern
7 days ago
Orlando, FL, United States The Lane Construction Corporation Full timeThe Lane Construction Corporation is one of America's leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country's vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway...
-
Construction Intern
2 weeks ago
Orlando, FL, United States The Lane Construction Corporation Full timeThe Lane Construction Corporation is one of America's leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country's vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway...
-
Construction Intern
2 weeks ago
Orlando, FL, United States The Lane Construction Corporation Full timeThe Lane Construction Corporation is one of America's leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country's vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway...
-
Construction Intern
1 week ago
Orlando, FL, United States The Lane Construction Corporation Full timeThe Lane Construction Corporation is one of America's leading construction companies, specializing in large, complex civil infrastructure. For nearly 130 years, it has contributed to the development of the country's vast network of roads, highways, and bridges, including the Interstate Highway System. Lane also specializes in tunnels, metro and railway...
-
RN Private Duty Nursing
7 days ago
Orlando, FL, United States Maxim Healthcare Service Full timePrivate duty nursing (PDN) allows medically fragile patients to receive quality, skilled nursing care in the comfort of their home: a setting preferred by most patients and their families. Additional Openings on request!- Kissimmee, FL 34744 - Medication management, Thu-Sun AM, 7am-7pm, $30 - Kissimmee, FL 34744 - G-tube/Trach/Vent, all days and nights,...
-
RN Private Duty Nursing
2 weeks ago
Orlando, FL, United States Maxim Healthcare Service Full timePrivate duty nursing (PDN) allows medically fragile patients to receive quality, skilled nursing care in the comfort of their home: a setting preferred by most patients and their families. Additional Openings on request!- Kissimmee, FL 34744 - Medication management, Thu-Sun AM, 7am-7pm, $30 - Kissimmee, FL 34744 - G-tube/Trach/Vent, all days and nights,...
-
Orlando, FL, United States Orlando Health Full timePosition Summary Orlando Health Physician Associates One of the largest primary care provider (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our...
-
Orlando, FL, United States Orlando Health Full timePosition Summary Orlando Health Physician Associates One of the largest primary care provider (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our...
-
Orlando, FL, United States Orlando Health Full timePosition Summary Orlando Health Physician Associates One of the largest primary care provider (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our...
