HVAC Support Specialist

1 week ago

Randolph, NJ, United States Mastercool Full time

Job Type

Full-time

Description

Mastercool Inc. - a global leader in air conditioning service tools and equipment - is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.

If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.

What You'll Do:

• Provide phone assistance to customers to resolve product issues and inquiries

• Guide customers and technicians through simple repairs and maintenance

• Receive and process returned products (RMAs)

• Provide accurate estimates for repair

• Document customer interactions and resolutions

Requirements

What We're Looking For:

• High school diploma or equivalent

• Basic mechanical knowledge and comfort working with tools

• Strong communication and customer service skills

• Attention to detail and solid problem-solving abilities

• Experience with order or quote processing required

• Experience with Microsoft Office products

• Bilingual in Spanish is a plus

• Experience with Infor ERP system is advantageous

Why Join Mastercool?

• Competitive salary

• Health, dental, and vision insurance

• Health Savings Account (HSA)

• 401(k) with company match

• Profit sharing

• Paid time off (PTO)

• Long-term career growth opportunities

The hourly rate for this position is $20.00 an hour.

About Mastercool

For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

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