Admissions Operations Manager
2 days ago
Admissions Operations Manager
Be part of a team shaping biblically grounded men and women for extraordinary callings in ordinary places. At Covenant College, our work is rooted in Reformed theology and a commitment to the Bible as the inerrant Word of God.
Our 400-acre campus atop Lookout Mountain, Georgia, offers breathtaking views of the Smoky Mountains and seven states, while keeping you just minutes from the vibrancy of downtown Chattanooga, Tennessee. Here, faith, learning, and service intersect, creating a culture where you can grow, lead, and make a lasting impact.
Bring your gifts to Covenant College and help shape the next generation of servant leaders in a community that values excellence, mission, and faith-driven purpose.
Job Title: Admissions Operations Manager
Reports to: Vice President for Enrollment Management
Classification: Full-time, FLSA Exempt
POSITION SUMMARY
The Admissions Operations Manager reports to the Vice President for Enrollment Management and oversees all functions of Admissions Operations while also playing a significant role in communication efforts. This position works closely with Admissions Counselors, Admissions Guest Experience staff, Marketing and Communications, Technology Services, and other campus partners.
The Admissions Operations Manager serves as a key liaison between Admissions and other departments, ensuring clear communication, coordinated processes, and accurate representation of Admissions' operational needs. The role also helps protect workflow and priorities within the Operations team, providing strong support to Admissions staff to ensure efficient and effective enrollment processes.
ESSENTIAL FUNCTIONS
- Slate CRM & Operational Systems
- Collaborate with Covenant's Slate CRM Manager for Undergraduate and Graduate Admissions to identify and implement annual application updates, process revisions, faculty and staff training, data imports and exports, reporting and querying, troubleshooting, automated communications support, and overall system maintenance.
- Become proficient in Slate to support, collaborate on, and incorporate new functionality and enhancements with the CRM Manager.
- Application Workflow Management
- Monitor and audit admissions application workflow bins to ensure accurate and timely processing and review of all admission and scholarship materials.
- Communicate with Admissions Counselors regarding discrepancies or missing materials required for decisions on student files.
- Cross-Departmental Liaison Responsibilities
- Serve as the primary liaison between Admissions and campus departments, including Marketing and Communications, IT Services, Institutional Research, and the Office of Records.
- Represent Admissions' needs clearly, bridge communication gaps, and ensure alignment between departmental processes and institutional goals.
- Communicate regularly through phone, messaging platforms, and in-person meetings to facilitate effective collaboration.
- Team Leadership
- Supervise the Admissions Operations Coordinator and collaborate closely to manage file processing and maintain inventory of admissions materials.
- Provide guidance, structure, and support to ensure efficient task completion and workflow stability.
- Operational Support & Workflow Management
- Provide support as needed to the Executive Assistant for Enrollment in processing Admissions budget expenses, approvals, and requisitions.
- Partner with the Admissions Operations Coordinator to secure goods and services for Admissions Operations.
- Anticipate workflow needs within Admissions Operations and help maintain a manageable workload by coordinating priorities, streamlining processes, and ensuring tasks progress in a timely and orderly manner.
- Compliance & Data Integrity
- Maintain compliance with professional standards and applicable regulations.
- Develop, implement, and monitor standards for data collection, usage, and retention in accordance with local, state, federal, and international requirements.
- Additional Responsibilities
- Perform other duties as assigned by the Vice President for Enrollment Management.
COMPETENCIES
- Strong ability to use workplace technologies and quickly learn, adapt to, and effectively navigate new software, systems, and digital tools
- Ability to proactively solve problems by seeking better methods, challenging outdated practices, and taking initiative to improve results
- Excellent oral and written communication skills
- Strong organizational skills and attention to detail
- Ability to effectively interact with a wide range of internal and external constituencies
- Strong problem-solving and critical-thinking skills
- Self-motivated with the ability to complete tasks with minimal supervision
- Ability to coordinate priorities, manage workflow demands, and support both Operations staff and the broader Admissions team
- Bachelor's Degree required
- Five years of related experience
- Professional experience managing Slate or a similar CRM system in an admissions, sales, or fundraising setting
- Management experience
- Experience in data analytics
- An acceptance of and commitment to Jesus Christ as Savior and Lord.
- An understanding of the mission and purpose of Covenant College
- Must be able to assent to and
- This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines for at least 75% of the workday.
- Extended periods of sitting or standing.
- Frequent verbal communication; must be fluent in English.
- Ability to remain in a standing or stationary position for at least 50% of the workday.
APPLICATION PROCESS
Interested applicants should apply at the and submit both a résumé and a statement of faith or Christian experience. Review of applications will begin immediately and continue until the position is filled.
-
Lookout Mountain, GA, United States Covenant College Students Full timeThis position is for the full academic year, open only to enrolled upperclassmen.Freshmen Should Apply for the Freshman Athletics Team Position to be considered for any Athletics positions.Purpose of the position: Wash all laundry for the athletic department in a timely and accurate mannerExpected hours of work per week: 10-20 Work Location & Hours: Gym...
-
Lookout Mountain, GA, United States Covenant College Students Full timeThis position is for the full academic year, open only to enrolled upperclassmen.Freshmen Should Apply for the Freshman Athletics Team Position to be considered for any Athletics positions.Purpose of the position: Wash all laundry for the athletic department in a timely and accurate mannerExpected hours of work per week: 10-20 Work Location & Hours: Gym...
-
Lookout Mountain, GA, United States Covenant College Students Full timeThis position is for the full academic year, open only to enrolled upperclassmen.Freshmen Should Apply for the Freshman Athletics Team Position to be considered for any Athletics positions.Purpose of the position: Wash all laundry for the athletic department in a timely and accurate mannerExpected hours of work per week: 10-20 Work Location & Hours: Gym...
-
Lookout Mountain, GA, United States Covenant College Students Full timeThis position is for the full academic year, open only to enrolled upperclassmen.Freshmen Should Apply for the Freshman Athletics Team Position to be considered for any Athletics positions.Purpose of the position: Wash all laundry for the athletic department in a timely and accurate mannerExpected hours of work per week: 10-20 Work Location & Hours: Gym...
-
Rock City Gardens Food
7 days ago
Lookout Mountain, GA, United States See Rock City Inc Full timeJob Type Full-time Description Where Food Meets Experience At Rock City Gardens, food isn't just about sustenance-it's part of the memory-making experience. Whether it's a guest savoring a meal with a mountaintop view at Café 7, enjoying the comfort of a hot cocoa at the Cliff Terrace, or grabbing a snack at a seasonal stand, our food operations play a...
-
Rock City Gardens Food
7 days ago
Lookout Mountain, GA, United States See Rock City Inc Full timeJob Type Full-time Description Where Food Meets Experience At Rock City Gardens, food isn't just about sustenance-it's part of the memory-making experience. Whether it's a guest savoring a meal with a mountaintop view at Café 7, enjoying the comfort of a hot cocoa at the Cliff Terrace, or grabbing a snack at a seasonal stand, our food operations play a...
-
Rock City Gardens Food
2 weeks ago
Lookout Mountain, GA, United States See Rock City Inc Full timeJob Type Full-time Description Where Food Meets Experience At Rock City Gardens, food isn't just about sustenance-it's part of the memory-making experience. Whether it's a guest savoring a meal with a mountaintop view at Café 7, enjoying the comfort of a hot cocoa at the Cliff Terrace, or grabbing a snack at a seasonal stand, our food operations play a...
-
Rock City Gardens Food
6 days ago
Lookout Mountain, GA, United States See Rock City Inc Full timeJob Type Full-time Description Where Food Meets Experience At Rock City Gardens, food isn't just about sustenance-it's part of the memory-making experience. Whether it's a guest savoring a meal with a mountaintop view at Café 7, enjoying the comfort of a hot cocoa at the Cliff Terrace, or grabbing a snack at a seasonal stand, our food operations play a...
-
Covenant Dining Student Associate
4 days ago
Lookout Mountain, GA, United States Creative Dining Services Full timeLocation: Covenant College in Lookout Mountain, Georgia Schedule: Flexible Scheduling Pay: $12 per hour Starting Creative Dining Services at Covenant College is currently looking for Part Time Student Associates. This General Food Service Worker performs a wide range of duties involved with preparing and/or serving food and beverages in one or more of a...
-
Covenant Dining Student Associate
5 days ago
Lookout Mountain, GA, United States Creative Dining Services Full timeLocation: Covenant College in Lookout Mountain, Georgia Schedule: Flexible Scheduling Pay: $12 per hour Starting Creative Dining Services at Covenant College is currently looking for Part Time Student Associates. This General Food Service Worker performs a wide range of duties involved with preparing and/or serving food and beverages in one or more of a...
