Mac OS Desktop Support
6 days ago
ob Description
Location: ONSITE 5 days/week - Downers Grove, IL
Overview:
- Client is seeking a contract macOS Desktop Engineer to support the buildout and expansion of our enterprise macOS environment.
- This role is critical in helping us offer macOS as a supported platform alongside Windows by October 1st.
- The ideal candidate will have strong experience with macOS administration, Microsoft Intune, and scripting for automation and compliance.
- Provide Tier 2/3 support for macOS devices, escalating when necessary.
- Administer macOS devices using Microsoft Intune, including:
- Configuration profiles
- Compliance policies
- Application deployment
- Custom scripting (Bash, PowerShell)
- Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
- Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
- Create and maintain technical documentation for macOS support, deployment, and configuration.
- Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.
- 3+ years of experience supporting macOS in an enterprise environment.
- Hands-on experience managing macOS devices with Microsoft Intune.
- Proficiency in Bash and PowerShell scripting for macOS automation.
- Familiarity with Apple Business Manager and MDM enrollment workflows.
- Strong understanding of macOS system architecture, security, and user management.
- Excellent troubleshooting and communication skills.
- Experience with Azure AD and conditional access policies.
- Familiarity with enterprise software deployment and patching strategies.
- Ability to create user-facing and internal documentation.
- Recommended Certifications:
- Apple Certified Support Professional (ACSP)
- Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate
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