Guest Services Team Member

6 days ago

Gurnee, IL, United States Six Flags Great America & Hurricane Harbor Full time

Overview:

As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships.
Responsibilities: Essential Duties and Responsibilities:
  • Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.
  • Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.
  • Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
  • Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
  • Scan all Guests’ tickets, passes, and memberships to ensure that they are valid.
  • Accurately operate a computer system to create a pass or membership using register or online media.
  • Accurately administer Guest re-entry.
  • Maintain control of the park exit and do not allow unauthorized entry.
  • Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
  • Proactively suggest available options such as passes, memberships, and other passes to Guests as they make their purchase decision.
  • Assist THE FLASH PASS operation by scanning in Guests and admitting them in a ride line if they have the proper reservation.
  • Willing and able to work the various positions with in the Guest Services and THE FLASH PASS Departments.
  • Attend required H.R. Discovery, Guest Services Department Training, and unit specific training.
  • Adhere to all park and department policies.
  • Assist with other Guest Services Department functions as directed by leadership.
  • Maintain cleanliness standards in all Guest Services locations and throughout the park.

Qualifications: Skills and Qualifications:
  • Minimum Age: 15
  • Prior computer usage preferred; but not required.
  • Able to work 20-40 hours per week, varied shifts, including days, nights and weekends.
  • Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
  • Must be able to walk up to 2 miles per day over various surfaces.
  • Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
  • Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
  • Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
  • Must have strong teamwork skills and the ability to work with others

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