Site Operations Manager

JOB SUMMARY: Manages the security services and related operations provided to an assigned Client location (or multiple locations) including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.

Job Description:

• Salaried manager responsible for managing security services and related operations for a global client

• Communicates with the client contact on a day-to-day basis to coordinate security operations and any changing requirements at the facility.

• Manages staffing and scheduling to meet contractual requirements and to control costs

• Primarily responsible for the training, supervision, and development of the Securitas personnel at his or her assigned location.

• Primarily responsible for developing and maintaining an updated set of Post Orders and training checklists for each post.

• Maintains all training records and other required security documents.

• Assists in service expansion, new business development, and operational effectiveness.

• Completes the Securitas Certified Security Supervisor Program (CSSP) course.

• Manage the Securitas Vision tours to include digital reporting, and foot patrols within the scope of assignment

ESSENTIAL FUNCTIONS

1. Serves as a key point of Client’s Global Security and Global Workplace management teams to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

2. Interacts with all levels of client employees to include the client executive team up to and including the office of the CEO and its board of directors.

3. Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.

4. Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

5. Maintains a positive, professional environment in full compliance with applicable laws,regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

6. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

7. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.

8. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

9. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

10. Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.

11. Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues

MINIMUM HIRING STANDARDS

• Must be at least 18 years of age.

• Musthave a reliable means of communication

• Musthave a reliable meansof transportation (public or private).

• MusthavethelegalrighttoworkintheUnitedStates.

• Musthavetheabilitytospeak,read,andwriteEnglish.

• Musthave a HighSchool Diploma or GED.

• MustbewillingtoparticipateintheCompany’spre-employmentscreeningprocess,includingdrug screen and background investigation.

Contractual Education/Experience Requirements:

• Education: Bachelor’s degree preferred

• Minimum 3 years of experience in corporate security management or responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Must be able to present a professional appearance. Exceptional customer service and public interaction skills are critical. Experience with CCTV and Lenel Access Control systems is a plus.

• Preferred applicants will possess solid computer, strong verbal and written communication, public speaking and analytical, and critical thinking skills.

• Required Language: English language intermediately spoken/written

• The ideal candidate should be self-motivated and able to operate independently with excellent organizational skills and attention to detail, who enjoys working in a fast-paced setting, with a unique ability to effectively juggle multiple high priority challenges.

• Outstanding ability to work collaboratively with all levels of the client Securitas global portfolio and demonstrate a team-oriented work style.

Competencies (as demonstrated through experience, training, and/or testing )

• Must be able to meet and continue to meet any applicable state,county and municipal licensing requirements for Security Officers.

• Mustbeabletomeetandcontinuetomeetrequirementsforspecificskills,certificationsorauthorizations specified for the assigned accounts.

• Knowledge of security operations and procedures.

• Knowledgeofsupervisorypracticesandprocedures.

• Skillinstaffsupervision,includingassigningworkandprovidingtraininganddiscipline.

• Abilitytoprovidepositivedirectionandmotivateperformance.

• Understanding of a variety of securityandsafetydevicesandcontrols.

• Abilitytotrackandmaintainschedule assignments.

• Abilitytomaintainprofessionalcomposurewhendealingwithunusualcircumstances.

• Knowledgeofbusinessoperationsmanagementand humanresources administration.

• Useof personal computerand spreadsheet software.

• Abilitytosynthesizebusiness/financialdataanddevelop recommendations.

• Planning,organizingandleadershipskills.

• Oraland writtencommunications skills.

• Strongcustomerserviceand servicedeliveryorientation.

• Abilitytointeracteffectivelyatvarioussociallevelsandacrossdiversecultures.

• Abilityto bean effectiveleader andmember ofproject teams.

• Abilitytotakeinitiativeandachieveresults.

• Abilitytocarryoutmultipleassignmentsconcurrently.

Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Ability to handle multiple tasks concurrently.

• Handling and being exposed to sensitive and confidential information.

• May require regular use of vehicle and frequent travel in the performance of duties.

• Regular talking and hearing.

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.

• Close vision, distance vision, and ability to adjust focus.

• Conducting oral presentations and group meetings.

• Directing, motivating, training, coaching, and disciplining staff in a positive manner.

• Reading and analyzing reports and financial data, including related computer usage.

• Responding on an on-call basis to emergencies and incidents at all hours.

Security Guard / Securitas Security/ Houston / TXDPS License # B00100

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan

• Employer-provided medical and dental coverage

• Company-paid life insurance

• Voluntary life and disability insurance

• Employee assistance plan

• Securitas Saves discount program

• Paid holidays

• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.