Client Support

Company Description

Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world's largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.2 trillion over the past four fiscal quarters, topping $2.5 trillion in ADV for the first quarter of 2025.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues - and 2024 was our 25th consecutive year of record revenues.

Tradeweb is a great place to work, recognized in 2024 by Forbes as one of America's Best Companies (2024) and by U.S. News & World Report as one of the Best Financial Services Companies to Work For .

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Group Details

The Fixed Income Data Specialist provides critical client support in the set up and maintenance of all fixed income securities on the ATS. This position supports trading functionality by responding in real time to issues pertaining to the integrity of the security master database. The security master database includes all data attributes for all asset-classes that are traded on the Alternative Trading System (ATS). This position ensures the integrity of all fixed income asset classes pertaining to the application and functionality on the ATS. In addition, this position ensures that defects in the software application relating to calculation errors are identified and resolved.

Job Responsibilities

• Respond directly to trader requests to setup new issues and maintain attributes on secondaries for fixed income securities within the TWD Security Master Database; be available to assist with trade support activity when there are data related trade problems

• Utilize multiple data sources to research, validate and respond to real time data discrepancies that impact trading or client workflow; including calculation errors, refunding inquiries, descriptive, etc.

• Experience communicating with trading desks; display urgency and communicate effectively with the ability to think creatively and quickly suggest options for alternative resolutions when a complete resolution is not immediately available.

• Add value to team projects and ad hoc requests; including QC, testing, research & analysis

• Display urgency and communicate effectively when resolving Sec. Master discrepancies for clients.

Qualifications

• Bachelor's Degree completed or relative work experience required

• 1-3 years of experience in financial services

• Must be comfortable using SQL for reference data analysis; experience with JIRA to track and prioritize system upgrades and bug fixes related to the security master database is a plus

• General knowledge of fixed income securities and the attributes that differentiate them; experience in utilizing data provider tools/APIs (ex. BBG, ICE, Refinitiv, etc.) for analysis a plus

• Superior written, verbal and interpersonal communication skills with the ability to interact with various levels of the organization; Superior client services skills are required

• Ability to prioritize and manage competing requests and tasks in a fast-paced environment with a high degree of accuracy when solutioning; and the ability to explain both problems and resolutions in a complete manner with acute attention to detail are a must

• Must be proficient in Microsoft Suite; experience navigating a Security Master GUI a plus

• FINRA Series 7 and/or related licenses preferred

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

• Health Insurance : Highly competitive medical, dental, and vision programs

• Hybrid Environment : Our employees have the flexibility of working in the office and from home.

• Health Care and Dependent Care Flexible Spending Accounts : You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.

• Maven Family Building Benefit : Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.

• Building Wealth - 401(k) Savings Plan : Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.

• The current pay range for this role if performed in the city of New York is currently $80,000 to $130,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.

Other Benefit Programs

• Pre-Tax Commuter Benefits Program

• ARAG Legal Services

• Employee Assistance Program

• Tuition Reimbursement

• Financial Wellness Tools

• Travel Assistance Benefits

• Pet Insurance

• Corporate Gym Subsidies

• Wellness Perks

• Paid Time Off and Parental Leave