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Sr Remote CSR HI Residents only
2 weeks ago
Our client, a leading healthcare support organization, is seeking a Sr Remote CSR HI Residents only to join their team. As a Sr Remote CSR HI Residents only, you will be part of the Customer Service Department supporting Hawaii healthcare providers and Medicaid enrollment processes. The ideal candidate will demonstrate excellent communication skills, adaptability, and a proactive attitude, which will align successfully in the organization.
Job Title: Sr Remote CSR HI Residents only
Location: Honolulu, HI
Pay Range: $19.38
Shift: 7:30AM - 4:30PM HST, Monday through Friday
What's the Job?
- Respond effectively to inbound and outbound calls, providing accurate information and assistance to healthcare providers and beneficiaries.
- Support healthcare providers in enrolling into Hawaii's Medicaid system, ensuring compliance with program policies.
- Process applications, enrollments, dis-enrollments, and other transactions accurately and efficiently.
- Participate in training and shadowing sessions to develop skills in call handling and application processing.
- Collaborate with team members and supervisors to resolve complex issues and improve service quality.
- Minimum of 6 months call center experience required.
- Experience in healthcare application processing preferred.
- High school diploma or GED required; relevant experience or education equivalent is acceptable.
- Strong communication and problem-solving skills.
- Ability to work in a supportive, team-oriented environment with a willingness to learn.
- Opportunity to work in a supportive environment with dedicated trainers and supervisors.
- On-the-job training to develop new skills in healthcare and customer service.
- Potential for performance-based conversion after six months.
- Work with a reputable organization committed to diversity and inclusion.
- Engage in meaningful work supporting healthcare access for the community.
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
