Field Application Engineer

4 days ago

Sugar Land, TX, United States Systel Inc Full time
Systel Careers - Field Application Engineer - Sugar Land, TX

About the Job
We are seeking a highly skilled and experienced Field Application Engineer to join our dynamic team at Systel. The Field Application Engineer (FAE) serves as a key technical liaison with reviewing customer requirements and providing technical input in support of RFI/RFQ responses. his role involves providing pre- and post-sales technical support, developing application solutions, and ensuring successful integration of manufacturing products or systems into customer operations. The FAE works closely with customers, design engineers, and production teams to deliver optimized solutions and drive customer satisfaction.

This position is part of the Sales Department at Systel and reports to the VP of Sales. This position is 100% in-person at our headquarters in Sugar Land, TX. Subject to Systel needs, meeting initial training requirements, and maintaining productivity expectations, the employee may be eligible to work from home one day per week.

Who You Are
You are a customer-facing engineer who thrives at the intersection of technology and business. You enjoy translating complex requirements into clear solutions, balancing technical feasibility with customer mission needs. You are confident in front of customers, whether explaining detailed specifications to engineers or delivering polished presentations to executives. You collaborate naturally across Sales, Product, and Engineering, and you don't shy away from rolling up your sleeves to dive into technical requirements analysis, CAD models, or BOMs. You are proactive, organized, and energized by helping customers achieve mission success with rugged, reliable computing solutions.

The Work
  • Pre-Sales Technical Support
    • Lead technical discovery with customers. Translate needs into clear problem statements and technical requirements.
    • Provide support in reviewing customer Request for Information (RFI), Request for Quote (RFQ), Request for Proposal (RFP), Source Control Document (SCD), and other customer related technical documents.
    • Assist with reviewing and creating formal quotations in accordance with customer requirements.
    • Provide product concepts and models to support the RFI/RFQ response.
  • Internal Collaboration
    • Assist with creating and reviewing Requirement Traceability Matrix (RTM) upon customer order received.
    • Collaborate with product and engineering teams to ensure departmental alignment and clear handoffs; stay up-to-date on the latest hardware developments.
    • Keep up to date with the new Systel products and configurations released.
  • Customer and Market Engagement
    • Assist sales teams with customer conference calls or onsite visits
    • Travel with the sales teams, as needed, to present and demonstrate the products to prospects at all levels within the organization.
    • Develop and maintain strong relationships with new and existing customers.
    • Attend trade shows, exhibitions, and networking events to promote products and keep up-to-date with industry trends, market activities, and the competitive landscape.
  • Process and Systems
    • Meet or exceed assigned sales targets and KPIs.
    • Maintain internal correspondence/workflow and action items using various internal systems.
    • Follow all Systel policies, processes, and procedures and where applicable, help maintain and optimize processes.
Minimum Qualifications
  • US Citizen
  • Bachelors or Associates Degree in Engineering or other related technical fields.
  • 5+ years experience supporting Sales team and reviewing customer requirements.
  • Strong pre & post sales support experience including onsite customer visits.
  • Demonstrated experience supporting RFI/RFQ/quotes and reviewing technical documents (SCDs, drawings, BOMs, compliance matrices).
  • Experience working with Sales, Product Development, and Engineering teams.
  • Working knowledge of ruggedized computer and peripheral system applications.
  • Working knowledge of compliance matrix, parts drawings, and Bill of Materials.
  • Excellent written and verbal communication; able to tailor depth to audience.
  • Ability to build strong long-term relationships with both internal and external customers.
  • Ability to manage and set priorities to meet the customer's expectations.
  • Comfortable balancing competing demands and progressing several workstreams simultaneously; successful multitasker
  • Strong leadership skills; self-starter.
  • Willingness to travel on short notice (approx 10-25%).
Preferred Qualifications
  • Direct experience as a Sales Engineer, FAE, or in Technical Support.
  • Working knowledge of 3D CAD for concepting and fit checks.
  • Background in ruggedized computing or mission-critical electronics.
  • Familiarity with CRM tools and Jira.
About Systel
Rugged Compute Where Mission Meets Critical. Founded in 1988, Systel, Inc.® is a leading manufacturer of rugged compute solutions with a relentless focus to support our customers and their missions. Our pedigree of capabilities spans numerous advanced platforms with thousands of successful deployments in the defense and commercial sectors. Systel's rugged systems are designed and manufactured for continuous operation under the most extreme and austere environmental conditions. All our products are proudly made in the USA in our headquarters in Sugar Land, TX. We are AS9100:2016 and ISO 9001:2015 certified.

For more information, please visit systelusa.com.

Systel, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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