IT Systems Administrator and Tech Support Hybrid AD Entra Autopilot

2 weeks ago

Sherman Oaks, CA, United States Click find Jobs to See Active Listings Full time

Benefits:

401(k)

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

We’re looking for a sharp, reliable, and independent full time Monday through Friday 8am to 5pm IT Systems Administrator to join Tactical Techs and support one of our major clients at their headquarters in Sherman Oaks. Although we’re an MSP, this role is primarily onsite at the client’s office.

You’ll be the primary go-to technician for all staff IT needs. Tickets come through Atera, by phone, and walk-ins, and the volume is fast-paced with around 50 tickets closed per day. You should be comfortable supporting everything from basic workstation issues to deep troubleshooting involving networking, servers, Azure/Entra, and Autopilot deployments.

What You’ll Do

Serve as the primary onsite technician for all staff IT support

Handle tickets, phone calls, and walk-ins from staff

Create/modify Entra ID & Microsoft 365 users, groups, mailboxes

Provision, enroll, and deploy devices using Autopilot/Intune

Support Windows, Teams, OneDrive, SharePoint, Exchange online

Troubleshoot hardware, software, printing, and peripheral issues

Resolve network issues involving switches, WiFi, DNS, DHCP

Support VOIP phone setup and management (Jive GoTo Connect)

Assist with issues involving Azure VMs, on-prem servers, and connectivity

Document all work clearly in tickets

Work independently and escalate to David (owner of Tactical Techs)

What You Need

5+ years of IT Support or MSP experience

Strong skills in Microsoft 365 / Entra ID / Azure AD

Experience with Autopilot, device provisioning, and Intune workflows

Ability to troubleshoot networking at a basic–intermediate level

Comfortable supporting Windows 10/11 and core M365 applications

Experience with VOIP systems (Jive/GoTo a plus)

Solid communication, documentation, and customer service skills

Ability to run an IT office with confidence

Reliable, organized, and able to work on your own when needed

If you’re someone who takes ownership, communicates well, and enjoys being the primary onsite hero, this is a great fit. Apply and send text message to 818-571-7023 with 2 dates and times we can arrange 1 for a team meet.

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