Community Association Manager

Description

Job Overview:

As a Community Association Manager, you'll be responsible for the leading of our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:

• P r o v i de m a n a g e m e nt a nd l e a d e r s h i p t o as s i g n e d p r o p e r ti e s a nd book of b u si n ess . C o ll a bo r a t e w it h R e g i on a l Di r e ct o r t o d e v el o p g o al s a nd c o m m un ica t e e sta b l i s h e d g o a ls . E n s u r e t h e g o al s a nd n ee d s of t he p r op e r t ie s , c o m p a ny a nd i t s c u s t o m er s a r e c o n si s te n t l y m et .
• Ma n a g e t he f un c ti o n s of a t ea m w it h i n p o r tf o li o p r o p e r ti e s w h i l e m ai n t ai n i ng s t a n d ar ds of e x c e l l e n c e f o r p r o c e ss e s , m et hods a nd p e r s onn e l . M a n a g e t h e p r o ce s s i m p r o v e m e nt a nd q u a l it y c on tr o l o f t he p r op e r t ie s a nd e n s u r e qu a l i t y re s i d e n t ser v ic e i s d e l i v ere d. A s s i g n sc h e d u l e s a nd re v ie w t he w o r k of po r tf o l i o s ta f f i n acc o r d a n c e wi t h c o n t ra c te d po r t f o li o hou r s . En s u r e d ea d l i n e s a r e m e t i n a t i m el y m a nn e r a nd p ri o r i ti z e a nd d e le g at e w o r k l o a d a s n ece s sar y on m u lt i p l e le v e l s . A li g n r e s ou r ce s t o w o r k assi g n m e n t s a nd p r o c e ss e s t o m ee t bu s i n e s s re q u ire m e n t s a nd c on t r a c t r e qu i re m e n ts . P r o v i de lea de rs h i p a nd d i re c ti o n a nd ass i s t i n t he i n v es t i g at i on a nd r e s o l u t i on of i n t e r n a l a n d e x t er n a l p r o b le m s a nd c o n cer n s .
• P art n e r w it h R e g i on a l D i r e ct o r , B o a r d of D i r ec t o r s a n d i n t er n a l d e p a rt m e n t s t o dev el op a nd lea d t h e i n t r odu c t i on a n d i n te g r a ti o n of n e w p r o g ra m s , ser v ic e s a nd i n i t i a ti v es . A c t a s l i a is o n t o e n s u r e qu a l it y ser v ic e i s d e l i v ere d, t h a t B o ar d e xp e c t a ti o ns a r e m e t a n d t o a s s is t i n p r o m pt r e s po n s e a nd r e s o l u t i on t o qu es t i o n s/ p r o b le m s .
• E st a b li s h a nd m ai n ta i n a p o s i ti v e r el a ti o n s h i p wi t h ho m e o w n e rs , B o a r d o f Di re c t o r s a nd i n t e r n a l d e p a r t m e n t s t o e n s u r e a h i g h le v e l o f r e s i d e nt s er v i c e a nd ac h ie v e m e nt of c o m p a ny a nd p r op e rt y g o al s a nd o b je c ti v es .
• Mai n t a i n k no w le d g e a n d u nd er s ta n d i ng of t he c o n tr ac t s b e t w e e n t h e a s s o c ia t i o n s a nd F i r s t S er v i c e R esi d e n t i a l . En s u r e a l l c o n t ra c t u a l o b li g a t i ons ar e b e i n g m e t b ase d o n book of b us i n e s s .
• I n itiat e contact with new resident representatives to coordinate the move - i n process . C on d u c t an i n t r odu c t i on a n d o r ie n t a ti o n t o t he m a n a g e m e nt sta f f a nd bu i l d i n g , re v ie w s a v a i l a b l e s er v i c es , a n d explain t he c o mm un itie s ' r u le s a n d re g u la t i o n s . P e r f o r m s i n s pe ct i ons of a l l c o m m on g r ounds no l e s s t h a n on c e pe r w ee k , ta k i ng no t e of a ny d ef i ci e n c i e s f o ll o w e d by t he p re p ar a t i on o f a c t i on p la n s f o r t he e n t i r e book o f bu si n ess .
• P r o c e s s a rc h i t ec t u r a l c on t r o l a p p l i ca t i o n s a nd cl o s e t h e m out i n a t i m el y m a nn er .
• O v erse e a l l c on s t r u c t i on p r o j e c t s a n d e n s u r e p r op e r t y m ai n te n a n c e / i m p r o v e m e nt a nd o t h e r r el a te d p r o je c t s ar e c o m p l e te d on ti m e a nd w it h i n bud g et . M ai n t a i n o p e n c o m m un ica t i on a nd p r o v i de t i m el y acti on u pd a t e s t o t h e B o a r d a n d r e si d e n t s .

C rea t e , m ai n ta i n, a n d u p l o a d a w i de v a r i e t y of i n f o r m at i on i n FS RC onn e c t i n cl u d i n g but n o t li m ite d t o w o r k o r d e rs , si g n e d m eeti ng m i nu te s a n d M o n t h l y Ma n a g e m e nt R e p o r t f o r t h e e n t ir e b o ok of bu si n e s s . Fu l fi l l d is c i p li n ar y m eas u res . Ma n a g e t he P e rf o r m a n c e E v al u at i on p r o c e s s o f a s si g n e d u n i t a nd p r o v i de lea d er s h i p, c ou n se l i ng a nd c o ac h i ng t o a ss o c i a tes . M a i n t a i n h a r m on i ous a ss o c i a t e / e m p l o y e r re l a t i on s .

• O v erse e t r a i n i ng a nd cr o s s t rai n i ng p r o g ra m s a nd e n s u r e a l l d ir e c t a nd i nd i re c t a s s o ci a te s a r e a w a r e o f a nd c o m p l y w it h c o m p a n y , g ov er n m e nt a nd c u s t o m e r re gu la t i o n s , p o li c i e s , w o r k p r oc e du r e s , i n s t r u c t i ons a nd d ea d l i n e s . P a r t i c i p a t e i n t r a i n i ng p r o g ra m s a nd w e b i n a r s a s re q u i r e d.
• O b ser v e s af e t y st a nd a r ds a nd p a r t i c i p a te s i n t h e C o m p a n y ' s e ff o r t s t o p r o v i de a sa f e w o r k e n v ir on m e n t .
• C ondu c t p e ri o d i c s a f e t y m e et i n g s a nd e n s u r e s t a f f i s t r ai n e d a nd e d u c a te d on sa f e t y p r o ce d u res . A dh e r e t o a nd m ai n t a i n e s t a b l is h e d H u r r ica n e p r o ce d u r e s .
• A dd re s s W o r k e r C o m p e n s a ti on i n c i d e n t s a c c o r d i ng t o c o m p a ny po lic y .
• Mai n t a i n c a l e nd a r of m ee ti n g s a nd e v e n t s a nd i n i t i at e a nd / o r a t t e nd a w i de ra n g e of i n t e r n a l a nd e x ter n a l m eeti n g s . P re p a r e a nd c on d u c t a w i de ra n g e of p r ese n t at i ons a s n e e d e d.
• P r o v i de f i n a n c i a l s upp o r t w it h a w i de r a n g e of f u n c t i o n s . R e v ie w f i n a n c i a l s t a te m e n t s a nd r e po r t v aria n c es ; s ub m i t i n v o ice s t o CA S i n a ti m el y m a nn e r a nd re v ie w i n v o ic e s/ c h ec k s f or a c c u r ac y b ef o r e p re s e n t i ng t o t he BOD s .
• R ec o m m e nd a nd m a n a g e t he m u lti p l e bud g e t s f o r t he f un c t i on a l a re a of res p on s i b i l i t y b ase d o n book of bu si n ess . M o n i t or e xp e n s e s , i n i t i a t e c o s t re d u c t i on p r og ra m s a nd n e g o tia t e p r i c e s w it h v e nd o rs . E n s u r e p r op e rt y e xp e n s e s a r e m ai n ta i n e d wi t h i n bud g et .
• M on i t o r vendor contracts regularly, and submit r e n e w a l/ c a n c e l la t i on n o ti c es , manage c o n tr a c t renewals p r o f es s i on a ll y a nd a d v is e R e g i on a l D ir e ct o r o f a ny up c o m i ng i n s u ra n c e r e n e w a l s or l a p s e i n c o v era g e .
• P re p a r e b i d c o m p aris on a n a l y si s a n d p r e p a r e a n d u s e s t he R e qu e s t f or P r op o s a l f o r b i d s o l ic i t a ti o n.
• Mai n t a i n a w are n es s of c h a n g e s i n r u l e s , s ta t u t e s o r re g u l a ti o n s a nd c o m m un ica t e c h a n g e s t o s t a f f . Di re c t tr a i n i ng of s ta f f w h e n n e w p r o c e du r e s a r e re q u i r e d t o c o m p l y w it h c h a n g es .
• U pd at e A s s o c ia t i on c o m m u n ic a t i ons a n d e n s u r e c u r re n t i n f o r m ati o n i s d i s p la y e d o n t he a ss o c i a t i on bo a r d s a nd w e b s it e . P re p ar e ass o ci a ti o n n e w s le t t e r a n d / or o t h e r c o m m un ica t i on wi t h o w n er s a nd r e si d e n t s a s re q u ir e d.
• P ar t i c i p a t e i n t he d e v e l op m e nt o f S t a nd a r d O p e r a ti ng P r o ce d u r e s a nd m ai n t a i n e x i st i ng p r o ce d u r e s .
• R e v ie w p r o c e ss e s a nd e n su r e t h e y ar e i n c o m p lia n c e w it h c u r re n t s t a t u t e . M a n a g e t he c o m m un icat i on a n d c o m p lia n c e of S O Ps w i t h i n tea m s , m a n a g er s a nd i n t e r n a l a nd e x t e r n a l c u s t o m ers .
• P re p a re , m ai n t a i n a n d s ub m i t a w i d e r a n g e of re p o r t s , c on t r ac t l i s t s , p r e se n t a ti o n s , do c u m e n t s a nd m a nu a l s a s r e qu i re d.
• Mai n t a i n a cc u ra t e r e c o r d s , f i le s a nd c o mm un icati o n s p er t i n e n t t o t h e A ss o ci a t i on a nd m ai n t a i n up t o d a t e e qu i p m e nt m ai n t e n a n c e l o g s a nd e m er g e n c y s hut o f f p r o ce d u re s b oo k .
• Ma n a g e p a y r o l l t o e n s u r e t i m e i s a l l o c a te d c o r r ec t l y b ase d on b ook of bu s i n e s s a nd w e l l h a s c o n t r ac t e d hou rs .
• A tte n d s m u lt i p l e d a y a nd ev e n i ng m eeti n g s monthly

Skills & Qualifications:

• K no wl e d g e a nd a b i l i t y t o a pp l y State S t a t u t e s a nd C o m m un it y ' s do c u m e n ts .
• K no wl e d g e of ass e ts , ca s h b ala n ce , a nd a v a i la b i l it y of f unds f or p r o j e ct s a nd c as h fl ow m a n a g e m e nt f or ca p i t a l i m p r o v e m e n t s
• Ex ce l le n t o r g a n i z at i on, m o ti v ati on, l e a d e rs h i p, m a n a g e m e nt a nd i n t e r p e r s on a l s k i l l s . C ri t i c a l t h i n k i n g , c o m p le x p r ob l e m s o l v i n g , j u dg m e nt a nd d e ci s i on - m a k i ng a b ilit y .
• A b i l it y t o a pp l y a c o m p re h e n si v e k no w le d g e of p a r t i c u la r f ie l d of s p e c i a li za ti on t o t he c o m p le t i on o f d i f fi c u l t a s si g n m e n ts.
• Ex ce l le n t c u st o m e r s er v ic e s k ill s
• S tr ong v er b a l a nd w r i t t e n c o m m un icati on s k i l ls . A b i l i t y t o c o m m un icat e a nd p r o v i de g u i d a n c e t o a l l ass o c i a t e le v els .
• S tr ong p r ese n t a ti o n s k i l l s
• A b i l it y t o rea d, a n a l yz e a nd i n t er p r e t t e c h n ic a l p r o ce du res , le a se s a n d / or re g u l a t i o n s
• M u s t h a v e a s tr o ng w o r k et h i c a nd be d e t a i l - o rie n t e d w it h e x c e l l e nt o r g a n i z a t i o n a l a nd m u lt i tas k i ng s k i l ls . M u s t h a v e s t r ong p r o f i ci en c y i n Wi n do w s a n d M i c r o s o f t O f f ice , i n c l u d i ng but n o t l i m ite d t o W o r d,
• Ex cel , P o w e r P o i n t a nd O u t l oo k . P r o f i c ie n c y r e se a rc h i ng t he I n ter n e t . P re v i o u s e x p er i e n c e wi t h f i n a n c i a l
• a nd a c c ou n ti ng p r o g ra m s p re f e r re d.
• A b i l it y t o w o r k w it h s e n s i ti v e or c on f i d e n t ia l i n f o r m at i on.
• D e m on stra t e d e x p e r ie n c e m a n a g i n g lar g e , c o m p le x a cc ou n t s o r p r o j e c t s . A b i l i t y t o m ee t d e a d l i n e s a nd w o r k w el l un d e r p r e ss u re .
• A b i l it y t o w o r k w el l i n a t e a m e n v ir on m e nt a s w e l l a s i nd e p e nd e n t l y . M u s t be s e lf - d ri v e n w it h t he a b i l it y t o i d e n t if y , p l a n a nd p r i o r i t i z e bu si n e s s o p po r t u n i t ies .
• K no wl e d g e of m ec h a n ic a l op er a t i ons o f a b u i l d i ng a nd e qu i p m e nt p r e f e rre d . A b i l it y t o res p ond t o e m er g e n c y si t u a t i o n s wi t h i n e s ta b li s h e d ti m efra m e A b i l it y t o ad j u s t t o c h a n g i n g circ u m sta n c es

Physical Requirements:

T h i s p o s i t i on w o r k s un d e r u s u a l o f f i c e c o nd i ti o n s . T h e ass o ci a t e i s re q u i r e d t o w o r k a t a p ers o n a l c o m pu te r a s w el l a s be on t he p h one f or e x te n d e d p e r i ods of ti m e . M u s t be a b l e t o st a nd, s it , w al k a nd o c c a s i on a ll y c l i m b. T he i n c u m b e nt m u s t be on ca l l a t a l l ti m e s a nd a b l e t o w o r k e x te n d e d a n d f le x i b l e hou r s a nd w e e k e nds a s n ee d e d . Ph y sic a l d e m a nds i n cl u d e a b i l it y t o l i f t up t o 5 0 l b s . The i n c u m b e nt m u s t be a b l e t o d e te c t a u d i t o r y a nd / o r v is u a l e m er g e n c y a l ar m s .

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $85,000 - $90,000 annually; paid bi-weekly

Schedule: Monday- Friday (8AM-5PM); on-call afterhours and weekends

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.

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