Area Manager

3 days ago

Albany, NY, United States Goldfish Swim School - Gilbride Management Group (GMG) Full time

Benefits:

401(k) matching

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Job Title: Area Manager

Reports to: Director of Operations

FLSA Status: Exempt

At Goldfish Swim School , work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community.

So, join us and be a part of a fun, fast-paced, high-impact group of talented people who are making waves

and teaching life lessons in and out of the pool through mentorship, leadership and passion.

Summary: Main point of contact for multi-unit Goldfish Swim School locations. Oversees the operational development within the schools. Liaison between the management team and the owners. Ensures brand compliance and operation efficiency.

Duties and Responsibilities:

Plays the role of an advisory council between managers and owners.

Strategizes and executes development plans for organizational growth.

Defines and clarifies the organizational structures for the schools.

Assists management team with task prioritization.

Integrates individual school business plans and strategies to increase revenue and maximize profit.

Forecasts changes in enrollment and staffing to ensure optimal resource allocation.

Develops operational budgets based on year over year trends of key performance indicators.

Presents suggestions from the management team to the owners to gain approval when needed.

Evaluate management to create and execute development plans, ensure engagement is maintained at all levels, and coach as needed

Works closely with the Marketing team in order to determine goals and strengthen the sales and marketing efforts in each school.

Works with the executive team to determine compensation changes and validate additions for the organizational structure.

Resolves high level customer satisfaction issues or employee related complaints.

Oversees all billing and reporting discrepancies.

Oversees training and development of departments within the schools to ensure operational efficiency and adherence with brand standards.

Directs and controls the organization of marketing activities, policies, and plans.

Brand ambassador for schools.

Other Duties as assigned .

Education/Experience: Bachelor’s degree in business administration, communications or equivalent is required. Two years previous customer service and/or administrative office experience preferred. Three years of management experience required. Previous Goldfish Swim School management or equivalent preferred. High level computer skills required using; Word, Excel, and other software systems.

Certifications and Licenses: Lifeguard, CPR, First Aid and AED certifications preferred. Lifeguard Instructor certification preferred.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

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