Skills Institute Coach

Description

TAKE IT TO THE HOUSE

The Virginia Beach Field House is Virginia's premier indoor sports facility. With over 175,000 square feet, we offer leagues, camps, clinics, and tournaments for youth and adults in soccer, flag football, volleyball, basketball, arena (indoor) baseball and softball, field hockey, lacrosse, dodge ball, sand volleyball, sand flag football, sand soccer and other social sports. We also host birthday and team parties, corporate events, and other organized activities. The Virginia Beach Field House has 6 turf fields, 8 regulation volleyball courts, 4 basketball courts, 8 sand volleyball courts, 2 sand fields, multiple party rooms, an arcade, and an indoor Fun Zone. Guests are encouraged to visit our fully stocked food court and lounge. In addition, we proudly carry several beers on tap and by the bottle for those patrons over 21 years of age who enjoy adult beverages. We have full locker rooms with day lockers and showers. For entertainment we have over 40 flat screen TV's throughout the building, and four 110' giant screen TV's in our lounge. For the best indoor sports - TAKE IT TO THE HOUSE

The Virginia Beach Field House is currently looking for a Skills Institute Coach. The Skills Institute Coach is responsible for planning, instructing, and supervising youth development classes with a skilled emphasis on soccer. The Skills Institute Coach reports directly to the Youth Development Coordinator and Youth Program Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must have general skill knowledge pertaining to soccer
• Requires strong communication skills, both verbal and written
• Must have high energy and enthusiasm throughout all classes and while interacting with VBFH guests
• Must promote values and culture of the program in every class
• Must have leadership capability
• Must have good guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Must have strong time-management skills
• Ability to multi-task and prioritize
• Must demonstrate the desire to work with kids
• Must be able to work and communicate effectively with kids and their parents
• Must have a creative outlook on youth development programs
• Must supervise children and ensure the playing/performance area is safe for all participants
• Must remain current with Skills Institute training and curriculum
• Must be able to work irregular shifts to include, nights, weekends, and holidays as needed
• Ability to work for 13 consecutive weeks during the same time periods for class consistency
• Knowledge of & respect for Virginia Beach Field House Mission
• Knowledge of the rules and regulations of VBFH, including its Personnel Handbook, and abide by them
• Perform other duties and responsibilities as needed, required, or assigned by the Youth Development Coordinator, Youth Program Director and/or the General Manager

Teaching Classes

• Coach will be trained to teach all age groups ranging from Level 1 (5-6) to Level 3 (9-12)
• Coach will teach a minimum of 2 classes/week (based on class availability)
• Coach will instruct no more than 3 consecutive classes (special exceptions may occur)
• Coach will instruct no more than 4 classes in a day (special exceptions may occur)

Sign-ups/Registrations

• Coaches will be trained in the operation of Dash (Lil' Kicker training software) to access training resources and program curriculum
• Coaches must be proficient in answering questions relating to Skills Institute programs
• Coaches will be trained to process over-the-phone and in-person registrations, which may include handling of cash, checks and/or credit cards

Telemarketing

• Reminder calls will be done the last two weeks of the session, and the first 3 weeks of a new session
• Calls on the "win back" list of past customers will be assigned throughout class seasons
• Additional calling may be required throughout the session Marketing Information
• Coaches are responsible for handing out recommendation and "bring a friend" cards to promote the new sessions during their current session.
• Coaches may be required to attend community events in an effort to promote the program

Facility Cleaning

• Coaches must know how and be able to setup & take down equipment correctly
• Coaches are responsible for keeping equipment organized and sanitized
• After a shift of classes, coaches will clean the area around the field and/or court, and place all equipment in the appropriate storage space

Customer Service

• In order to provide the best possible guest service, coaches will take time with new participants & parents and orient them to the program
• Coaches are expected to have detailed knowledge of the facility and programs offerings
• Coaches will be responsible with distributing hand-outs and information updates to their participants, parents and potential guests
• Coaches are expected to greet participants and parents at the beginning of each class
• Coaches are expected to acknowledge and speak with all participants and parents at the conclusion of each class

Training

• As the Coach gains experience, they may be asked to participate in training new employees
• Coaches will attend all training sessions assigned by the Youth Development Coordinator and/or Youth Program Director
• Coaches will be trained in the utilization of Dash and will be expected to complete the Coaches Training Program (CTP)
• Coaches will be trained in the utilization of the Guest Registration Software system
• Coaches will be trained to properly operate the phone system

Supervision

• Coaches are directly supervised by the Youth Development Coordinator
• Coaches are indirectly supervised by the Youth Program Director, General Manager and Manager on Duty

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual must have working knowledge of Microsoft Office (Word, Excel, Power Point, etc.). Upon hire and training, the individual must be able to successfully utilize the following:

• Training & Curriculum to include CTP in Dash
• Guest registration software
• Timeclock software
• Phone system

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• The employee is frequently required to climb or balance.
• The employee must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is occasionally exposed to outdoor weather conditions.
• The noise level in the work environment is usually loud.

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