Call Center Representative

6 days ago

Bronx, NY, United States Entertainment Travel Associates Full time

Job Description

Job Summary:
The Call Center Representative provides support to customers via phone, email, or chat, helping resolve inquiries efficiently and professionally. Ideal for someone who enjoys helping people and working in a structured environment.

Responsibilities:

  • Answer incoming customer calls and messages

  • Provide accurate information and resolve issues

  • Document customer interactions in the system

  • Follow scripts and guidelines to maintain quality service

  • Escalate complex issues to supervisors when needed

  • Meet performance metrics such as call time and satisfaction

  • Assist with outbound follow-ups as necessary

Qualifications:
Qualifications

  • Strong verbal communication skills

  • Patience, empathy, and problem-solving skills

  • Ability to work in a fast-paced environment

  • Basic computer and typing skills

Additional Information

  • Competitive salary range ($52,000–$56,000 per year).

  • Opportunities for professional growth and advancement within the agency.

  • Supportive environment that values creativity, innovation, and continuous development.

  • Collaborative culture with exposure to diverse branding projects.

  • Full-time position with structured training and ongoing mentorship.

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