AIOps Product Owner

2 weeks ago

Morrisville, NC, United States Lenovo Full time


General Information

Req #

WD00086061

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, August 1, 2025

Working time:

Full-time

Additional Locations:
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

About the Role

As a Sr Product Manager - AI Operations (AIOps), you'll help define and deliver the product roadmap and delivery strategy for the AIOps domain, focusing on building intelligent and automated operations for complex cloud environments.

Key Responsibilities

* Define and prioritize features across six core AIOps product services:

o Enterprise Monitoring & Alerting - unified observability through metrics, logs, and traces.

o ServiceNow ITSM - integration and orchestration of incident, change, and problem management workflows.

o ServiceNow CMDB - automated discovery and dynamic topology mapping of infrastructure and services.

o Microsoft Operations Copilot - AI-powered agents to assist with diagnostics, RCA, and recommendations.

o Microsoft Automation Platform - closed-loop automation for remediation and routine tasks.

o Smart Dashboard - real-time visual intelligence for operations center and executive reporting.

  • Collaborate with engineering, design, DevOps, and architecture teams to ensure successful implementation.
  • Translate customer pain points and operational needs into actionable user stories and functional requirements.
  • Drive cross-team alignment and facilitate agile delivery processes (backlog grooming, sprint planning, etc.).
  • Engage with customers and internal stakeholders to validate product value and prioritize enhancements.
  • Monitor competitive AIOps solutions and emerging technologies to ensure long-term differentiation.

Basic Qualifications

  • 5+ years of Experience with AI Ops or global CloudOps as a Technical Product Manager is required.
  • 5+ years of Experience with technical project coordination or delivery for a software product is required.
  • Bachelor's degree in Engineering, Computer Science, Data Science, Information Technology or relevant field is required.

Preferred Qualifications

  • 10+ years of Experience with technical project coordination and software product delivery for global enterprise IT Operations.
  • Experience handling products for observability, enterprise cloud operations, SRE/DevOps.
  • Hands-on Experience with AI Agent Technologies and their constraints (LangChain, homegrown LLMs).
  • Experience defining and evaluating intelligent workflows: diagnostics, remediation, and infrastructure optimization.
  • Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms.
  • Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel.
  • Ability to translate technical complexity into business value.
  • Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact.

The base salary budgeted range for this position is $155-175k. Individuals may also be considered for bonus and/or commission.

Lenovo's various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is November 27, 2025. This applies to both external and internal candidates.

#LI-DB1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Morrisville

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