Client Safety Navigator

1 day ago

Escondido, CA, United States HealthRIGHT 360 Full time

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

  • HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
  • Employees qualify for public loan forgiveness programs
  • Training and professional development opportunities
  • Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
This position is union eligible.

The expected schedule is Saturday & Sunday 10am-7pm.

The Reentry and Recovery Housing program (RRH) operated by North County Serenity House, a Program of HealthRIGHT 360, is a STOP (Specialized Treatment for Optimized Programming) funded program that serves men who have recently been released from incarceration or have recently completed drug and alcohol addiction treatment. Our facility can house up to 26 individuals. While living at RRH, our clients are given the opportunity to have a safe place to live and do the vital work that is needed of them to get their lives back on track, and to hit the ground running when it is time for them to function on their own in society.

The Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff's or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

KEY RESPONSIBILITIES

Safety and Security:
  • Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
  • Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
  • Clear areas of crowds, debris, and out-of-place items to maintain safety.
  • Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
  • Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
  • Remain alert and awake during the entire overnight shift, if applicable.
Client and Visitor Management:
  • Maintain client and visitor logs.
  • Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
  • Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Crisis Intervention and Medical Assistance:
  • Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
  • De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
Facility Monitoring and Compliance:
  • Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
  • Work with local law enforcement and file incident reports as needed.
  • Maintain appropriate boundaries and adhere to the organization's code of conduct.
  • All documentation must be maintained in compliance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
Administrative Duties and Professional Development:
  • Attend and participate in meetings.
  • Participate in and complete all assigned training.
QUALIFICATIONS

Education, Certification, or Licensure
  • High school diploma or equivalent required. Associate's degree or higher preferred.
  • Possess a valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Experience
  • Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.


We will consider for employment qualified applicants with arrest and conviction records.

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