Service Advisor

3 days ago

Middletown, OH, United States Cronin Ford North Full time

As the result of an internal promotion, Cronin Ford North has an immediate opening for an experienced Service Advisor.  Cronin Automotive is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.  

As a Service Advisor, you will be an ambassador of our customer’s experience in the Service Drive. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. 

BENEFITS:

  • Health/Dental/Vision Insurance
  • 401K with Percentage Match
  • Paid Time Off
  • Continued Factory Paid Training
  • Employee Purchase Plan
  • 5 Day Work Week(plus one Saturday a month)

RESPONSIBILITIES:

  • Meet with customers and determine their needs for repair and/or service of their vehicle
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Offer retail promotions.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

  • High School Diploma or equivalent.
  • Accredited training in service advisor skills, customer satisfaction and quality control.
  • Automotive service advisor experience one plus years
  • Ability to concentrate and accomplish tasks despite interruptions.
  • Ability to perform a variety of tasks simultaneously.
  • Must be willing to submit to a background check

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