Roving Community Manager

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

We take pride in our commitment to accountability and legendary customer service, providing exceptional living experience for our residents in our multifamily properties.  As part of our team, you will play a pivotal role in overseeing the day-to-day operations of our properties while ensuring the highest level of satisfaction for our residents. 

Role Overview: While this position requires strong LIHTC/tax credit knowledge, it is important to note that we currently operate only four tax credit sites in the Puget Sound region. As a result, this role will primarily support our conventional portfolio, with short-term assignments and occasional floating coverage at LIHTC communities. Candidates should feel confident working in both environments, with the understanding that most daily responsibilities will be conventional operations.

Essential Functions: Include but are not limited to:

• Oversee day-to-day operations for assigned properties, including leasing oversight, maintenance coordination, resident relations, and compliance.
• Travel to communities as needed to provide interim management and operational coverage.
• Conduct property inspections to assess conditions, safety, cleanliness, curb appeal, and compliance with company standards.
• Support implementation of preventive maintenance, vendor work, and operational procedures.
• Stabilize operations at high-need properties through hands-on, focused support.
• Serve as a primary point of contact for residents during interim assignments, ensuring prompt, professional, and solution-oriented service.
• Build positive resident relationships to support satisfaction and retention.
• Reinforce resident engagement initiatives and identify opportunities to enhance the living experience.
• Provide leadership, coaching, and support to onsite teams, modeling accountability and teamwork.
• Work closely with Community Managers, Regionals, and onsite staff to reinforce processes and expectations.
• Assist with onboarding or training of new onsite team members as needed.
• Promote and model the values of Living the Neiders Way doing the right thing, communicating openly, pulling the wagon, and delivering legendary customer service.
• Assist with budget adherence, rent collection, delinquency follow-up, lease renewals, and occupancy goals.
• Review financial and operational reports to identify trends and improvement opportunities.
• Support consistent documentation practices, including work orders, notices, vendor invoices, and resident files.
• Ensure adherence to Fair Housing, landlord-tenant laws, and company policies.
• Step into properties during leadership gaps, rapid growth, operational challenges, or turnover.
• Partner with Operations leadership to execute special initiatives, audits, and process improvements.
• Provide feedback to Regional Managers on property needs, staff support, risks, and opportunities.

Qualifications:

• Minimum of 5 years' experience in tax credit (LIHTC) property management or a related field.
• Proven track record of leadership, compliance expertise, and accountability in challenging environments.
• Strong understanding of affordable housing programs, income qualifications, and reporting requirements.
• Exceptional communication, problem-solving, and interpersonal skills.
• Resilience and adaptability to navigate complex regulatory and operational challenges.

Benefits and Perks:

• Full suite of benefits, including Medical, Dental, Vision 
• Matching 401K.
• Paid Vacation
• Housing discounts at TNC properties
• Opportunity for Career Advancement
• Supplementary Discounts through Metlife
• Perks/Points Rewards via Nectar/Gifted
• Employee Assistance Program

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.