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Mortgage Advisor

2 weeks ago

Charlotte, NC, United States Pinnacle Bank Full time


At Pinnacle, our goal is to create an atmosphere where people become fully engaged, enjoy what they're doing and be successful. We work to ensure that every associate embraces what makes Pinnacle different and unique. For us, it starts with hiring the right people.

  • We hire like-minded individuals who share our values of Integrity, Fairness, Learning, Results, Partnership, Balance, and Discipline.
  • We hire experienced professionals who understand the industry and provide effective advice.
  • We hire candidates who demonstrate a passion for client service. People who understand that distinctive service is more than smiling and being friendly - it's about creating a client experience that is unmatched.

But attracting the right people is only half the battle. We have to ensure that every associate understands their actions affect the outcomes of the firm. Our Position Descriptions are not designed to list every aspect of a position but to serve as a general overview.

SUMMARY OF POSITION:

A Mortgage Advisor should demonstrate commitment to delivering distinctive service. This position will be responsible for originating substantial mortgage loan volume and loan revenue in accordance with Pinnacle's values and mission as well as investor underwriting guidelines to assure timely loan funding and comply with all state, federal and investor compliance requirements, and regulations.

PRIMARY RESPONSIBILITIES:

  • Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
  • Market mortgage products and services provided by Pinnacle Mortgage.
  • Pre-qualify client prospects in a thorough and timely manner.
  • Complete mortgage loan applications. Accept, prepare, and complete loan applications for submission to the loan processing and underwriting departments.
  • Maintain contact with client, setting expectations regarding the timeline of the application process, ensuring to communicate the progress of loan, any expectations during the loan process, and any required documentation and timeline for that documentation.
  • Communicate required conditions and/or documentation to client and set expectations regarding expectation regarding the timeline of returning required documentation. Communicate timeline of application and closing process.
  • Maintain current knowledge of mortgage industry. Stay up to date with current mortgage trends, products, policies, and processes.
  • Ensure compliance with the Firm's credit and mortgage lending policies and Federal regulations for all loans under their responsibility.
  • Analyze detailed financial and credit data, matching the client's mortgage needs with the appropriate loan program and risk appetite, and communicate the final credit decision to the client.
  • Run and review AUS findings on each file.
  • Request a rate lock, or rate lock extensions.
  • Communicate with the Mortgage Operations team to ensure all information regarding the Mortgage Loan is included in the loan file.
  • Work with Underwriting and Client on restructures, if applicable.
  • Address changes of circumstance.
  • Meet regularly with Mortgage Client Coordinator to manage and review mortgage pipeline and close list.
  • Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
  • Assist other team members as needed to ensure delivery of distinctive service.
  • Perform other related duties and responsibilities as assigned.

DESCRIPTION OF EXPERIENCE, EDUCATION, AND TRAINING:

  • High School Diploma or Equivalent - College degree is preferred.
  • Minimum of 10 years' experience in financial services primarily in mortgage lending and mortgage production.
  • Nationwide Mortgage Licensing System and Registry (NMLS) registration required.
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software.
  • Knowledge of federal and state banking regulations and compliance.
  • Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, & Jumbo loan underwriting guidelines.
  • Broad knowledge of bank products and services.

DESCRIPTION OF CAPABILITIES, PHYSICAL REQUIREMENTS, AND ABILITIES:

  • Excellent verbal and written communication skills.
  • Excellent organizational and critical thinking skills with a strong attention to detail.
  • Effective sales acumen and negotiation skills.
  • Effective interpersonal skills, including public speaking and presentation skills.
  • Must be able to multi-task competing priorities to meet tight deadlines.
  • Excellent client service skills. Tact and diplomacy in dealing with both clients and associates.
  • The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

POSITION STATUS: NON-EXEMPT

DATE: 03.15.2022

Pinnacle is an Equal Opportunity and Affirmative Action Employer committed to supporting a culture of inclusivity that builds a diverse workforce so we can support the many different communities we serve. All otherwise qualified associates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender expression and/or identity, national origin, age (40 and over), genetic information, disability, protected military or veteran status, pregnancy or pregnancy-related conditions, or other status protected by law.