Remote Hospitality Customer Advisor

About the job Remote Hospitality Customer Advisor / Live Chat Support Agent

Position: Remote Hospitality Customer Advisor / Live Chat Support Agent

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.

Key Responsibilities:

- Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner

- Provide accurate and detailed information about our hospitality services, packages, and events to customers

- Assist customers in making reservations, changes, and cancellations as needed

- Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary

- Maintain a high level of knowledge about our company, services, and events to effectively assist customers

- Collaborate with other team members to improve the overall customer experience and identify areas for improvement

- Keep detailed records of customer interactions and transactions for future reference

Qualifications:

- Previous experience in customer service or hospitality is preferred

- Excellent communication skills, both written and verbal

- Ability to multitask and prioritize in a fast-paced environment

- Strong problem-solving and conflict resolution skills

- Proficient in using live chat and other communication tools

- Knowledge of sports events and tournaments is a plus

- Flexibility to work evenings, weekends, and holidays as needed

Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and development within the company

- A dynamic and inclusive work environment

- Complimentary access to sports events and tournaments

- Training and support to enhance your skills and knowledge in the hospitality industry

If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients.

Package Details

Compensation & Bonuses

Competitive Pay Rate: $40-$60/hr based on experience and performance

Paid Training: $40/hr for 1-week onboarding training

Training Completion Bonus: $700 instant incentive after setup and training

Work Schedule

Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week)

Options for morning, afternoon, or evening schedules

No weekends required unless preferred

Remote Work & Equipment

100% Remote Position - U.S.-based only

Company-Provided Home Office Setup, including:

High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support

Employee Benefits Package

Paid Time Off (PTO) + Paid Sick Days

Health, Dental & Vision Insurance

Mental Health Support Access (virtual consultations)

Paid Holidays

401(k) Retirement Savings Option (where applicable)

Career Growth & Stability

Guaranteed long-term placement with stable weekly hours

Fast-track promotion opportunities every 3-6 months

Company-sponsored certifications & skills training

Internal mobility program - move into leadership, QA, HR, or project roles

Extra Perks

Monthly wellness allowance

Employee recognition rewards

Birthday stipend or digital gift card

Annual performance review with salary increase potential