Senior Claims Specialist

1 week ago

Morristown, NJ, United States Crum & Forster Full time
Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

S&S Transportation & Sharing Economy is looking for a Senior Claims Specialist who enjoys being a key part of a dynamic team. As a Senior Claims Specialist, you will manage a pending of at least 70 claims arising from property, physical damage, and cargo. You will be expected to operate under appropriate levels of supervision and within established authority. The position will report to the assigned Manager.

This position is fully remote.

What C&F will bring to you

What you will do for C&F:

  • Receives claims assignments. Verifies and determines applicability of coverage.
  • Determines the method and extent of investigation for each claim as required by company Best Practices.
  • Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
  • Assigns, and monitors independent adjusters, to insure adequate investigations, appraisals, and settlements.
  • Evaluates and adjusts claims within the adjuster's authority level.
  • Reports directly on technical matters to manager.
  • Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
  • Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
  • Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
  • Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.
What you will bring to C&F:
  • Minimum of 3-5 years' experience handling first and third party property damage claims.
  • Bachelor's degree required and a designation and/or insurance related courses are a plus.
  • Obtain and maintain required state licenses.
  • Experience in subrogation preferred.
  • Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization.
  • Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
  • Travel occasionally required.
  • Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred.

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