Dispatcher

3 days ago

San Bernardino, CA, United States Nevoya Inc Full time
About Nevoya:

Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.

About The Role:
Nevoya is seeking a skilled Dispatcher to coordinate loads, manage schedules, and support operational efficiency across our electric trucking fleet. This role serves as a key bridge between Junior and Senior Dispatchers, managing real-time freight operations while resolving the majority of issues independently and escalating only when necessary. The ideal candidate thrives in a fast-paced, detail-oriented environment, communicates effectively with drivers, brokers, and vendors, and can quickly adapt to policy and process changes. Dispatchers at Nevoya are problem-solvers who ensure shipments move on time, compliance is maintained, and customers receive excellent service.

This role is on-site in our San Bernardino office.

Shift Options:

AM: 8am - 4pm

PM: 8pm - 4am

What You'll Do:
  • Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
  • Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
  • Liaise with brokers and vendors to ensure smooth shipment flow
  • Maintain accurate and timely updates in our dispatch systems
  • Monitor and ensure Hours of Service compliance for all assigned drivers
  • Manage EV charge planning to prevent delays in delivery schedules
  • Reprioritize workloads in real time based on emergent events, guided by established policies
  • Support other dispatchers with task delegation and provide operational guidance
  • Coordinate with Senior Dispatchers on escalated issues or operational improvements
  • Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores
Success in this role will be measured against the following operational targets:
  • On-Time Pickup & Delivery Rate: 90% or higher
  • Load Assignment Turnaround: 30 minutes or less from load availability
  • Driver Communication Response Time: 5 minutes or less
  • Hours of Service (HOS) Compliance: 98% or higher
  • Empty Miles Percentage: 15% or lower
  • TMS Software Update Accuracy: 95% or higher
  • EV Charge Management: 95% or more trips without charging delays
Qualifications:
  • 3+ years of logistics experience, preferably in a dispatch or customer service capacity
  • Intermediate IT proficiency and comfort with logistics technology platforms
  • Working knowledge of freight industry standards and processes
  • Strong written and verbal communication skills in English
  • Proven ability to unjam operational issues and resolve problems independently in real time
  • Adaptability to process and policy changes in a fast-moving environment
  • College degree preferred
Preferred:
  • Prior EV fleet or sustainable transportation dispatch experience
  • Familiarity with Apollo or similar dispatch/tracking platforms
  • Experience coordinating across multiple time zones
At Nevoya, we believe diverse teams build better solutions.

We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.

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