RV Service Advisor

3 days ago

Oak Ridge, NJ, United States Alpin Haus Full time

RV Service Advisor

Oak Ridge, NJ

Full Time

RV Service

Mid Level

Share (https://alpinhaus.applytojob.com/app/share/RyGblElELP)

"EVERYONE IS FAMILY IN OUR HAUS"

Mission

The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.

Schedule: Monday-Friday 8:00am - 5:00pm with rotating Saturdays 

Pay: $18 - $23/hour plus commission

Job Duties:

  • Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance

  • Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories

  • Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies

  • Develop estimates by costing materials, supplies, and labor, and calculate customer's payment

  • Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked

  • Perform research on customer RV service records and perform outreach to recommend and schedule preventative and periodically recommended services

  • Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns

  • Maintain records of corrective actions planned, customer contact, and authorizations

  • Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications

Supervisory Responsibilities

This position supervises a group of Service Technicians.  In some locations, this position also supervises a group of Detailers. Responsibilities include instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees. 

Qualifications

  • High school diploma

  • Previous experience in a customer-facing service role desirable

  • General knowledge of motor vehicles, building trades or RVs helpful, but not required

Job Skills Required:

  • Verbal communication skills for friendly and effective customer and employee interactions

  • Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing

  • Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling

  • Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff

Physical and Environmental Conditions

  • Talking and hearing, repetitive hand motion, using hands to grasp, pushing, pulling, climbing, crouching, and reaching with arms/hands, are required. May occasionally use ladders to access hard to reach areas.

  • Ability to lift up to 50 pounds occasionally, and up to 20 pounds frequently, to move objects.

  • Some exposure to adverse environmental conditions, but not to the extent of being undesirable.

  • RV Service Technician

    6 days ago

    Wheat Ridge, United States Blue Compass RV Full time

    Love Working with Your Hands? Enjoy Diagnosing and Solving Problems? Join Blue Compass Rv As a Service Technician and Work on Everything That Makes an Rv a Home on Wheels-No Engine Work Required!If You Have Experience in Hvac, Electrical, Plumbing, Carpentry, Mechanical Repair, Maintenance or Appliance Service, We Want to Talk to You!Training and Career...

  • RV Service Technician

    6 days ago

    Wheat Ridge, United States Blue Compass RV Wheat Ridge Full time

    **Love Working with Your Hands? Enjoy Diagnosing and Solving Problems? Join Blue Compass Rv As a Service Technician and Work on Everything That Makes an Rv a Home on Wheels—No Engine Work Required! **If You Have Experience in Hvac, Electrical, Plumbing, Carpentry, Mechanical Repair, Maintenance or Appliance Service, We Want to Talk to You!Training and...

  • RV Service Technician

    2 days ago

    Wheat Ridge, United States Blue Compass RV Wheat Ridge Full time

    **Love Working with Your Hands? Enjoy Diagnosing and Solving Problems? Join Blue Compass Rv As a Service Technician and Work on Everything That Makes an Rv a Home on Wheels-No Engine Work Required! ** If You Have Experience in Hvac, Electrical, Plumbing, Carpentry, Mechanical Repair, Maintenance or Appliance Service, We Want to Talk to You! Training and...

  • Experienced RV Service Technician

    1 week ago

    Oak Grove, Minnesota, United States Bish's RV, Inc. Full time $75,000 - $100,000 per year

    Job DetailsDescriptionAs a flat-rate Service Technician, you will be responsible for diagnosing, repairing, and inspecting large estimate RV units with minimal supervision. The ideal candidate has RV industry specific experience and/or 4+ years of experience working in a technical field and holds a state inspection license. Pay potential: $30+ per hourWhat...

  • Experienced RV Service Technician

    6 days ago

    Oak Grove, United States Bish's RV, Inc. Full time

    Adventure Camper Sales will soon be joining the Bish's RV family! As a flat-rate Service Technician, you will be responsible for diagnosing, repairing, and inspecting large estimate RV units with minimal supervision. The ideal candidate has 3+ years of RV industry specific experience.What you'll do:Work on any RV unit coming in the service department Work...

  • RV Technician Apprentice

    4 days ago

    Wheat Ridge, United States Blue Compass RV Wheat Ridge Full time

    Start your journey with Blue Compass RV as we are looking for a Technician Apprentice to join our team and deliver extraordinary customer experiences. WHO WE AREBlue Compass RV is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care...

  • RV Technician Apprentice

    1 week ago

    Wheat Ridge, Colorado, United States Blue Compass RV Wheat Ridge Full time $35,000 - $55,000 per year

    Start your journey with Blue Compass RV as we are looking for a Technician Apprentice to join our team and deliver extraordinary customer experiences.WHO WE AREBlue Compass RV is the fastest growing RV Company with more than 100+ RV dealerships across the country We staff each dealership with the best people in the business. We are known for the great care...

  • RV Technician Apprentice

    1 week ago

    Wheat Ridge, United States Blue Compass RV Wheat Ridge Full time

    Start your journey with Blue Compass RV as we are looking for a Technician Apprentice to join our team and deliver extraordinary customer experiences.WHO WE AREBlue Compass RV is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care...

  • Service Advisor

    5 days ago

    Wheat Ridge, CO, United States Camping World Holdings Full time

    Service Advisor Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. Your passion will be rewarded through an...

  • RV Sales Associate

    10 hours ago

    Wheat Ridge, United States CWI Full time

    Rv Sales AssociateCamping World is seeking a high energy, motivated RV Sales Associate to grow the business. Ideal candidates will possess the drive to work hard, sell RVs, have fun and make money!We believe that it is important to invest in your success. When you join us as a first time RV Salesperson, you will receive up to 4 weeks of training pay based on...