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Area Manager
3 weeks ago
Vorto is on a mission to improve America's Supply Chain efficiency and sustainability. Vorto uses AI technology to reduce empty miles and idle time created in matching shippers and truckers. Additionally, it deploys an agentic AI platform to automate and remove inefficiencies from all players involved in Supply Chain. This reduces carbon emission from trucks, makes products more affordable for everyday American, and improves the lives and earnings of approximately 3.5 million truck drivers in America which is the largest entrepreneurial population.
We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-focused culture that is passionate about our mission's success. Our products have been developed by a world-class engineering team that simplifies and solves complex business problems. We encourage you to visit our careers page and read this blog post to learn more about our culture.
Some Facts About Us:
• 1+ million shipments per year
• Over $1 billion of freight under management
• Cashflow positive since inception
Area Manager
Location: New York, NY
About the Role
We are looking for an Area Manager who can own regional execution and lead a high-performing driver community in one of the most demanding environments in business: live supply chain operations with real customers, real drivers, and real consequences.
This role is not dispatch or coordination. It is field leadership. Area Managers are accountable for end-to-end regional performance - shipment execution, driver reliability, service quality, safety, and platform adoption. You will operate in a chaotic, real-time environment, make fast decisions with incomplete information, and step in when things break.
You will build and lead a strong driver community, set and enforce standards, coach performance, and drive adoption of Vorto's platform and workflows. You will partner closely with the control tower, customers, and internal teams to resolve issues quickly and continuously raise the bar.
Success in this role requires ownership, judgment, calm under pressure, and the willingness to do whatever it takes to deliver results. If you want responsibility, autonomy, and a role where outcomes matter every day, this is it.
Essential Duties and Responsibilities:
• Own the end-to-end performance of shipments and driver operations within an assigned region - regional execution, service quality, and outcomes - with accountability for outcomes, not activities
• Serve as a field-level extension of the customer experience, ensuring drivers and operations reflect Vorto's brand and commitments via the following:
o Translate customer expectations into clear, executable standards for the driver community - professionalism, safety, customer service, and responsiveness
o Build and lead a high-performing driver community around these standards
o Own onboarding, activation, and retention of carriers in the region
o Actively shape and reinforce driver culture - rewarding high performers, addressing underperformance quickly (coaching and removing underperformers), and maintaining Vorto's standards in the field
o Work drivers out of manual processes by driving adoption of Vorto's platform and workflows
• Operate at the highest level in a chaotic, real-time supply chain environment, managing disruptions and escalations calmly and quickly
• Partner closely with the control tower to resolve issues and meet customer commitments
• Build strong regional relationships with customers, suppliers, and facilities
• Own regional KPIs (on-time performance, service quality, safety, utilization, adoption)
• Identify issues and drive process, system, or training improvements to raise performance
• Take ownership of special projects, pilots, or regional initiatives as needed
• Step into gaps without being asked - if something is broken in your region, you own fixing it
• This is not a traditional logistics or dispatch role. It is a field leadership position requiring judgment, accountability, and execution in a high-stakes, fast-moving environment.
Qualifications/Skills:
• 50-100% travel required
• Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
• Ability to multi-task projects and required tasks in an organized fashion
• Ability to work in a team environment as well as self-motivated in individual projects
• Ability to communicate both verbally and written to all levels within and outside of the organization
• Strong attention to detail and critical thinking and problem-solving skills
• Commitment to excellent customer service
• Ability to work a flexible 12-hour day, Monday through Friday, and available weekends as needed
• Proficiency in Microsoft Office (outlook, excel, word)
Educational/Experience Requirements:
• Bachelor's degree required
• 3+ years of truck operations or related experience and/or training
Compensation:
$100-125k + Annual Bonus
Benefits
At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.
We offer a competitive benefits package as well as numerous additional perks, including:
- Competitive compensation package
- Paid Time Off and Holidays
- Health, Dental and Vision Insurance
- 401(k) retirement plan with company match
- Flex and Health Savings Plans
- Company-paid life and short-term disability insurance
- Company-paid parking or RTD pass
- Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
- Tuition Assistance
- Employee Assistance Program (EAP)
- Free or discounted legal program
- We supply the industry's best hardware and productivity software
VORTO is an Equal Opportunity Employer.
This position will be posted until a qualified candidate is hired.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
