Assistant General Manager

ABOUT GRAND SIERRA RESORT

Located in the heart of the beautiful Reno-Tahoe region, Grand Sierra Resort (GSR) is an all-encompassing casino-resort with nearly 2,000 newly-renovated guest rooms and suites, 200,000 square feet of meeting and convention space, 1,400 slot machines, 50 table games, a poker room featuring seven tables and the Infinity High Limit Room. The destination's premier gaming property offers visitors a wide variety of amenities including the 2,500+ capacity, critically-acclaimed Grand Theatre, home to Reno-Tahoe's finest entertainment experience, exhilarating nightlife at the spectacular LEX Nightclub, more than a dozen delectable restaurant and dining choices including Charlie Palmer Steak and Lounge, a spa, branded retail shopping, a remarkable year-round outdoor pool and fire pit experience, Reno's largest outdoor ice skating rink, a two-screen cinema, a 50-lane bowling center, adrenaline-pumping rides and an aqua golf driving range. For more information, please visit grandsierraresort.com or to make reservations call 1-800-648-5080.For the latest and greatest news on GSR, find us on Facebook, Instagram and Twitter.

SUMMARY

The Assistant General Manager is responsible for providing leadership and direction for the Casino Operations departments. The AGM will analyze trends in each gaming department, which consists of over 1300 Slots, 35 Table Games, 7 Poker Tables, Keno and Sportsbook to understand the strengths and weaknesses in the market. The AGM will identify and execute growth initiatives and practices. This role will establish short/long term vision and goals for the Casino department, with the ultimate goal of increasing net income and market shares throughout the casino. Ensures activities within all departments are performed in accordance with the company's strategic business objectives, budget guidelines, company standards and policies. Results oriented, hands-on professional with the ability to deal effectively and interact well with the guests and team members. Will be a strong executive presence on evenings and weekends for Casino Operations and must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide excellent service to guests, internal and external through active guest engagement and positive attitude.
• Works closely with Department Directors, directly oversees all Gaming and Security divisions, as well as other departments as assigned.
• Establishes performance and profit objectives for short-term and long-term goals.
• Recommending and managing appropriate staffing levels at the Casino.
• Regularly reviews and evaluates departmental performance, working with department heads to take the appropriate steps necessary to resolve unsatisfactory results or conditions.
• Delegates responsibility and authority to the appropriate department managers with regard to various aspects of the overall property operations/
• Reviews departmental reports, addressing potential conflicts and/or misinformation.
• Facilitates the flow of information throughout the property, and develops effective procedures and controls, by organizing and presiding over regularly scheduled meetings.
• Held accountable, to the highest degree, for the accuracy and thoroughness of property records and reports.
• Recommends revisions, updates and new casino policy and procedures.
• Ensures compliance with all casino policies, procedures, appropriate
• Provide for the fair and equitable treatment of all employees.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in employee training and development.

QUALIFICATIONS

The ideal candidate has:

• Gaming industry experience for 15+ years.
• Senior Management experience in gaming for 10+ years.
• Property size experience must include hotel and 1000+ slots.
• Must be able to demonstrate and generate financial statements and performances for the casino to indicate trends and forecasts of casino performance.
• Experience overseeing non-gaming departments

PREFERRED QUALIFICATIONS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or Employees of the organization.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Superior time management skills.
• Ability to manage multiple tasks efficiently.
• Demonstrated leadership skills to train, supervise, and lead a growing and dynamic organization.
• Has a "can do" and "make it happen" mentality.

EDUCATION

High School Diploma or General Education Degree (GED), Four year or higher degree, preferably in Business Administration, Finance, Marketing, or Hospitality/ Casino Management, (or closely related field) from an accredited college or university- MBA a plus.

LICENSES/CERTIFICATES
Ability to obtain/renew all government required licenses or certification.

LANGUAGE SKILLS

Exceptional oral and written communication skills with the ability to accurately write reports, business correspondence, and procedure manuals. A high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company. Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.

MATHEMATICAL SKILLS

Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Candidate must have strong mathematical abilities and skill.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

IN CLOSING:

If you are truly proud and passionate about what you do, then you need to see what GSR has to offer. Become part of a Grand team today

Grand Sierra Resort & Casino is an Equal Opportunity Employer.

Pre-Employment Background Check and Drug Test Required.

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